Blog Articles

An Attorney General Could Seriously Hurt Businesses

The actions this week by two state attorneys general over the constitutionality of President Trump’s overseas business dealings have very little to do with the P&Ls of operators. But here’s why it matters to your business and employees--In the grand scheme of things, their legal maneuvering it is a stinging reminder of the role AGs play and how, in other circumstances … [Read more]

Labor Pressures Build While Restaurant Sales Continue to Decline

May was a disappointing month for chain restaurants by most measures. Same-store sales were down -1.1 percent, which represents a 0.1 percentage point drop from April. The industry has not reported a month of positive sales since February of 2016. These results come from data by TDn2K™ through The Restaurant Industry Snapshot™, based on weekly sales from over 27,000+ … [Read more]

By on June 8, 2017

Everything Restaurants Need to Know about the Political Landscape

The restaurant industry is bombarded by political, legislative and regulatory issues playing out all over the country, not to mention activism. All of it can have an immediate or long-term impact on business models. In a world of rapid social media response, our employees and customers are also aware of these debates in town halls, state capitols and in Congress. … [Read more]

Restaurant Guest Satisfaction Snapshot to Reveal Online Brand Health of Chain Restaurants

May 24, 2017 | Dallas, TX - White Box Social Intelligence™, a TDn2K™ company, has launched the “Restaurant Guest Satisfaction Snapshot,” revealing insights on consumer feedback and guest satisfaction on over 193,000 units and 620 brands in the restaurant industry. View the latest edition, "Value Reigns in the Eyes of Restaurant Consumers," here. “We are excited to … [Read more]

Not All Restaurants Are Failing. Here’s How Some Are Staying on Top.

If there’s one thing that has become obvious over the past few years in the restaurant industry, it’s that “the rising tide does not raise all boats.” But, perhaps “the ebbing tide does not lower all boats,” either. While chain restaurants have been looking at some of the worst years of sales and traffic since the Great Recession, there have been a few top players. These … [Read more]

Value Reigns in the Eyes of Restaurant Consumers

During April, restaurants experienced a decline in their guest satisfaction for two of the three guest sentiment attributes featured. While food and service sentiment had been improving year-over-year in previous months, positive food sentiment dropped during April. As has been the case in recent months, intent to return sentiment has become less positive among chain … [Read more]

The Ugly Truth of Employee Turnover [Infographic]

Here's a quick quiz: what hurts your employees' performance, your guests' dining experiences and your financial bottom line? If you guessed employee turnover, you've clearly been paying attention. Over the past year, chain restaurants have been weathering some of the highest turnover rates in over 10 years, and operators are starting to panic. Every restaurant executive … [Read more]

Despite Negative Restaurant Sales and Traffic Performance in April, Cautious Optimism for Q2 Surfaces

Restaurants experienced a third consecutive month of negative same-store sales in April, with results essentially unchanged vs. March. Sales declined by -1.0 percent for the month, which is only a 0.1 percentage point improvement from March. This insight comes from data by TDn2K™ through The Restaurant Industry Snapshot™, based on weekly sales from over 27,000+ restaurant … [Read more]

By on May 11, 2017

April Employment Report

Key Data Payrolls: +211,000; Revisions: -6,000; Leisure and Hospitality: +55,000; Unemployment Rate: 4.4% (down from 4.5%); Participation Rate: -0.1 percentage point; Hourly Wages: +0.3% In a Nutshell “Despite all their grumbling about the availability of workers, companies are still finding plenty of people to hire.” What It Means Business owners are always … [Read more]

Chain Restaurants, It’s Time to Meet Your Competition

For many years, chain restaurants enjoyed an influx of traffic and sales. After the recession, as consumer spending and confidence began recovering, chains were able to satisfy their customers and keep them coming back week after week. Today, however, this is no longer the case. The Black Box Intelligence™ first quarter results made this clear and were the primary … [Read more]

First Quarter Growth Slowest in 3 Years

KEY DATA: GDP: +0.7%; Consumption: +0.3%; Consumer Prices (Over-Year): +2.0%/ ECI (over-Year): +2.4%; Wages: +2.5% IN A NUTSHELL: “Just because people feel happy doesn’t mean they will act on those feelings, and they clearly didn’t during the first quarter.” WHAT IT MEANS: Well, it looks like the old saying “watch what I do, not what I say” has to be taken … [Read more]

Black Box Intelligence and SiteZeus Partner to Deliver Unparalleled Data Modules for Restaurant Developers

Black Box Intelligence™, a TDn2K™ company, has partnered with leading SaaS location intelligence technology platform SiteZeus®. Black Box Intelligence average unit volume data will integrate and enhance the SiteZeus platform, making it easier than ever for brands, brokers and developers to screen markets based on actual restaurant revenue performance. “We’re very … [Read more]

What United Airlines Taught Us (Not To Do)

A great deal has been made in the last week out of the public relations debacle United Airlines created for itself when it literally had a passenger dragged off its plane. The man had already paid for his seat and willingly followed all security and boarding procedures. By all accounts, he was quietly minding his own business and waiting for takeoff like everyone else. … [Read more]

Fortune Favors the Bold

Every marketer knows that no good conference could function today without a proper hashtag. This year, at the Women’s Foodservice Forum Annual Leadership Development Conference, #BeBold was plastered on every available surface and screen. It showed up in Twitter and Instagram feeds. It made its way into every presentation, panel discussion and group activity. Moreover, it … [Read more]

Understanding Corporate Compensation and Employee Benefits in the Restaurant Industry

U.S. restaurant operators face increasing challenges in running a profitable business. Costs are increasing for food storage and food preparation, along with rising prices for meats and vegetables. On top of the steadily rising basic food costs are higher labor compensation levels for executives, managers and kitchen employees, coupled with a similar upward trend in … [Read more]

First Quarter Restaurant Sales Performance Disappoints Despite Improvement in March

Restaurant struggles continued in March as sales and traffic again declined year-over-year. Same-store sales were down -1.1 percent while traffic dropped -3.4 percent. March’s results were disappointing for an industry desperately trying to reverse performance trends; sales have been negative in 11 out of the last 12 months. However, March did represent an improvement ... [Read more]

[INFOGRAPHIC] Are You Paying Your Restaurant Managers Enough?

What makes employees want to work for your company? Recent studies have indicated that potential hires pay particular attention to company culture, flexible scheduling and, unsurprisingly, wages and benefits. With so many opportunities available to job seekers today, how can companies ensure their wage and benefits structures are competitive enough to attract top … [Read more]

High Restaurant Turnover Correlates to More Negative Service Mentions Online

The Mountain Plains region has emerged as the one with the most positive restaurant guest sentiment during the first quarter of 2017. During all three months of the first quarter, it was the region with the most positive guest satisfaction scores. In March, the average percentage of positive guest mentions was 38 percent across the eleven regions of the country; Mountain … [Read more]

March Employment Situation

KEY DATA: Payrolls: +98,000; Revisions: -38,000. Retail: -30,000; Unemployment Rate: 4.5% (down from 4.7%); Wages: +0.2% IN A NUTSHELL: “Well, it turns out a sluggish economy really doesn’t create large numbers of new jobs.” WHAT IT MEANS: I have been commenting this week that I was surprised by some of the high estimates for job gains. Economic growth was … [Read more]

To Drive or Not to Drive?

The on-demand economy and its impact on existing business models, the tax and regulatory systems at all levels of governments and electoral politics fascinate me. I can’t get enough of it. Amazon, Alibaba, Uber and Airbnb are often called “disruptors” because of how rapidly - and likely permanently - they are changing the marketplaces in which they operate. Potentially, … [Read more]

Restaurant Guests’ Intent to Return Continues Slipping

Restaurant guest sentiment related to food and service became more positive during February of 2017 when compared with the same month of the previous year. As was also the case during January, the attribute with the biggest year-over-year improvement in positive sentiment was service. However, positive sentiment based on guests' intent to return to specific brands declined … [Read more]

How Yum! Brands is Winning the Conversation

For some time, I have argued about the definition of "winning" whenever I’m asked what success looks like for the labor and activist community. For those of you who have interacted with me at the Global Best Practices Conference and other forums, you have heard me say that for critics of our industry’s business model, winning is not just measured in successful advances in … [Read more]

Best Practices for Holistic Retention and Engagement

According to recent People Report™ data, voluntary turnover has skyrocketed to over 70 percent for both hourly and management restaurant employees. The national unemployment rate was 4.7 percent in December, which is almost at a nine-year low, so our candidates have a myriad of opportunities. It costs $2,004 to replace an hourly employee and $13,523 to replace a … [Read more]

Prevailing Winds or Systemic Change?

Last month at the annual Global Best Practice Conference, TDn2K™ chairman and co-founder Wally Doolin presented an insightful glimpse into the economic, technological and demographic factors that are changing the landscape of the restaurant industry. The New Reality of Brick and Mortar We have to ask ourselves: do we have too many restaurants? Is the market … [Read more]

Changers of Commerce Spotlight: Sustainable Restaurant Group’s Kristofor Lofgren

Many large restaurant groups can attribute their success to one of their greatest strengths: their supply chain. We all know that any strength can become a weakness, though. Marginal Ingredients Won’t Excite Your Staff David Lebovitz describes this well in My Paris Kitchen, when he laments that “many of the great Parisian bistros have been taken over by … [Read more]

What Happened to Unions?

If you’ve read our series about what President Trump can and can’t control, you know that we need to be front and center with local wage, paid leave and other issues. By now, you’re probably wondering what the role of unions are in this political landscape. There’s a lot of self-reflecting on how unions can be relevant to the modern worker. Unions are figuring out how … [Read more]

What Issues are Within President Trump’s Control?

During the HR Summit at this year’s Global Best Practices Conference, Joe Kefauver and Franklin Coley of Align Public Strategies shared some of their insights on what may and may not change during President Trump’s administration. Here are some things that are within the president’s control. Click here to read about local issues, including minimum wage, paid leave and … [Read more]

Changers of Commerce Spotlight: Ten for 10

This is a story about how one person can make a huge impact on thousands of people in another continent by sharing our most precious resource -- water. It all started on a date night in 2008. Sheryl Coyne-Batson and her husband, Bryan Batson, decided to check out the indie film "Flow: For Love of Water." The movie showcases an unsettling trend in our access to … [Read more]

Restaurants in the Digital Era

It’s a tough time to be a restaurant operator. With an oversaturated market, low unemployment rates and a new White House administration, chain restaurants have little to celebrate (except flat sales growth). Human resources professionals are in the hot seat as turnover rates skyrocket and the labor pool shrinks. However, restaurant marketers are facing an equally tough … [Read more]

A Restaurant Industry SWOT Analysis

This year at the annual TDn2K™ Global Best Practices Conference, attendees had the opportunity to attend the HR Summit, a special session of panelists dedicated to addressing the most pressing issues facing human resources professionals in 2017. Joe Kefauver and Franklin Coley with Align Public Strategies kicked off the panel with an analysis of the weaknesses and … [Read more]

What’s Outside of President Trump’s Control?

This year at the annual TDn2K™ Global Best Practices Conference in Dallas, Texas, attendees had the opportunity to attend the HR Summit, a special session dedicated to addressing the most pressing issues facing human resources professionals in 2017. One of these issues is undoubtedly the changing the political landscape and how the new White House administration will … [Read more]

An Eye on the Future of Demographics

Last Sunday, most of us eagerly watched what many are calling the greatest Super Bowl in history. Depending on which team you pulled for, either it was the greatest comeback you'd ever seen in football or one of the most painful collapses in recent memory. Aside from the usual Monday morning quarterbacking and endless analysis of the game, we also heard the annual water … [Read more]

Flat Sales, Welcome Change for Restaurant Industry in January

The restaurant industry kicked off 2017 in a much more uplifting fashion than it ended 2016. While same-store sales growth was flat (zero percent) in January, it represented a welcome break from the ten consecutive months of negative sales growth experienced by the industry through the end of last year. January’s jump of 4.3 percentage points was the biggest month-to-mon ... [Read more]

Online Service Mentions Distinguishing Factor of Top Performing Restaurant Brands

During January, year-over-year positive guest sentiment increased regarding the food and service attributes of the restaurant experience. Service was the attribute with the biggest positive jump in sentiment. This should be good news for restaurant brands, since TDn2K research has shown that service is the attribute that most distinguished top and bottom performing brands … [Read more]

Restaurants Winning in the Marketplace Recognized with TDn2K’s Best Practices Awards

TDn2K™ (Transforming Data into Knowledge), parent company of People Report™, Black Box Intelligence™ and White Box Social Intelligence™, announced the winners of the 2017 Best Practices Awards today at the 22nd annual Global Best Practices Conference in Dallas, Texas. The Best Practices Awards are designed to recognize consistently superior performance and results among … [Read more]

Translation of New Executive Orders

President Donald Trump’s first several days in office resulted in a flurry of executive orders. Each day brings a new slate of executive actions to interpret, some of which are largely symbolic with accompanying photo-ops and others that will have a real and immediate impact. The actions have covered issue areas as diverse as terminating the Trans-Pacific Partnership … [Read more]

2017 Best Practices Award Nominee Series: The Cheesecake Factory

This blog is part of a series to highlight the restaurant companies nominated for the Best Practices Awards, presented by TDn2K™. Winners will be announced at the 2017 Global Best Practices Conference on Tuesday, January 31st. Each January, TDn2K™ honors several top-performing restaurant companies with the Best Practices Awards at the annual Global Best Practices … [Read more]

End of 2016 Sales Plunge Restaurants to its Weakest Month in Three Years

2016 closed on a sour note as December became the weakest month in over three years for same-store sales growth. The -4.3 percent sales decline for the month shrank the industry’s fourth quarter same-store sales result to -2.4 percent, the worst quarter experienced by restaurants in over five years. This insight comes from data reported by [Read more]

Markets May Matter More than Trump

As human resources professionals know all too well, the workforce is a marketplace as complex as any other. Like the consumer or financial marketplaces, laws and regulations play a major role in defining boundaries. Similarly, all marketplaces contend with less tangible elements, like public approval or perception, that may have as much or more impact. This is the main … [Read more]

2017 Best Practices Award Nominee Series: Boston Market

This blog is part of a series to highlight the restaurant companies nominated for the Best Practices Awards, presented by TDn2K™. Winners will be announced at the 2017 Global Best Practices Conference on Tuesday, January 31st. Each January, TDn2K™ honors several top-performing restaurant companies with the Best Practices Awards at the annual Global Best Practices … [Read more]

2017 Best Practices Award Nominee Series: Red Lobster

This blog is part of a series to highlight the restaurant companies nominated for the Best Practices Awards, presented by TDn2K™. Winners will be announced at the 2017 Global Best Practices Conference on Tuesday, January 31st. Ever wondered how certain restaurants rise above the rest? With such a competitive market in the restaurant industry, how do operators drive … [Read more]

Restaurant Sales Growth Worst Since July; Job Growth Disappears

At -1.3 percent, disappointing restaurant sales growth in November was the ninth consecutive month of negative same-store sales; and the worst sales growth since July. Despite the economy growing at the fastest pace in two years during the second quarter, this growth did not translate into incremental sales for the industry. Same-store sales for third and fourth quarters, ... [Read more]

Not Just an HR Conference: Marketing Summit at Global Best Practices Conference

Local is the new black. The local movement is becoming stronger and more prevalent, even for global brands. The marketers who are able to dissect authentic connections to guests in a local voice will continue to thrive. Think about the successful global brand of Starbucks, striking the balance of a unified message, yet acting very locally. As the restaurant industry … [Read more]

Don’t Lose Sight of New York’s Proposed Overtime Rule

A proposed overtime rule in New York State takes effect Jan. 1, yet it’s received very little attention over the past month because it was under the salary threshold required by the Obama Administration’s overtime rule. (It would have escalated above that threshold eventually.) It was easy to lose sight of the proposal under the circumstances but now, with a court … [Read more]

Red Robin Executive to be Honored with TDn2K’s Workplace Legacy Award

November 30, 2016 | Dallas Texas - - TDn2K™ announced today that Steve Carley, immediate past CEO of Red Robin, is the recipient of the 2017 Workplace Legacy Award. This prestigious honor will be awarded at the 2017 Global Best Practices Conference to be held in late January in Dallas, Texas. The Workplace Legacy Award, presented for the first time in 2005 to Joe Lee, … [Read more]

Overtime Regulations Delayed, Now What?

TDn2K Update: FSLA overtime regulations halted by Texas judge Yesterday, a temporary injunction was placed on the new FLSA overtime regulations rule, which would have come into effect on December 1st. The rule would have caused many restaurant companies to have to increase their annual salaries to a significant portion of their managers to meet the new requirements as … [Read more]

By TDn2K on November 23, 2016
Posted inpr

Thanksgiving, Gratitude, #SBrandCamp and #GivingTuesday

Thanksgiving is my favorite holiday of the year. Celebrated during my favorite season, it seems to be the one day that we get almost exactly right. It is a time for family and friends. It is a chance to rest, to reflect and to share hospitality. It is a time for tradition: great food, football, Turkey Trots and finding ways to help those with less. Most of all, it is a … [Read more]

Election Results: Don’t Pop the Cork Yet

In the days and weeks since the presidential election, much has been written about the potential impacts of the election results on operators. Other than some uneasiness over trade and consumer confidence, entry-level employers generally feel optimistic about what might lie ahead with policy changes to taxes, wages and healthcare. Most employers feel like they got a big … [Read more]

Marketing & Human Resources Summits, New to 2017 Global Best Practices Agenda

2017 is almost here, and it promises to be historically challenging for the foodservice industry. According to Greg Creed, CEO of YUM Brands, and past winner of the Workplace Legacy Award, the “guest experience can’t exceed the employee experience.” The TDn2K™ team couldn’t agree more and is excited to kick off the 2017 Global Best Practices Conference with two opening … [Read more]

Restaurant Job Growth Grinds to a Halt as Sales and Traffic Continue to Fall

News for the restaurant industry was more of the same for the first month of the fourth quarter. Although year-over-year same-store sales and traffic growth improved slightly from the previous month, October’s results continued to fuel concerns for the restaurant industry as it struggles through its worst year since the end of the recession. This insight comes from data ... [Read more]
By TDn2K on November 10, 2016

Election Day Recap: What Happened and What’s Next

This is a special Election Day recap and original commentary by Align Public Strategies. It provides forward-thinking analysis of the results and political realities that will shape the business environment post-election. Last night taught us a lot of things, but for entry-level employers who were still unclear of whether they had lost the Republican Party, last night … [Read more]

Restaurant Industry Best in Class People Practices to be Recognized at TDn2K’s Executive Event

TDn2K™ (Transforming Data Into Knowledge) has announced the finalists for the 2017 Best Practices Awards, celebrating consistently superior workforce results among members of People Report™, a TDn2K company. Winners will be honored January 30th at the annual Global Best Practices Conference in Dallas, Texas. This coveted honor awards companies for their management … [Read more]

Holiday Season Brings Staffing Pressures for Restaurants

As the holiday season approaches, staffing pressures for restaurant operators unfortunately remain at record highs. People Report™, a TDn2K™ company, has confirmed this in its latest Workforce Index, a quarterly barometer of market pressures on employment measures. Each quarter, the Workforce Index measures five employment components: employment levels, recruiting … [Read more]

Tightening Job Market Showing Up In Higher Wages

INDICATOR: October Employment Report and September Trade Deficit KEY DATA: Payrolls: +161,000; Private: 142,000; Revisions: +44,000; Unemployment Rate: 4.9% (down 0.1 percentage point); Wages: +0.4%/ Trade Deficit: $36.4 billion ($4 billion narrower) IN A NUTSHELL: “The tightening job market is finally showing up in higher wages, which should make Janet Yellen and … [Read more]

Are You Ready for this New Employment Regulation?

It doesn't take a genius to figure out that the outcome of the Presidential Election in less than two weeks will have a significant impact on many public policy issues facing employers. We have a basic idea that when it comes to workplace and workforce issues, a Hillary Clinton Administration will look and feel a lot like a third Obama Administration. If Donald Trump wins, … [Read more]

Gaining a Competitive Edge in the Restaurant Industry

What distinguishes top-performing restaurants from their competitors? This week, TDn2K™ hosted a panel at the Nation Restaurant News' Multi-Unit Food Service Operators (MUFSO) conference to discuss restaurant industry insights and help operators gain a competitive advantage. The panel explored data from TDn2K's Restaurant Industry Snapshot for September as well as … [Read more]

Restaurant Industry Limps into Fourth Quarter

As the restaurant industry limps into the fourth and final quarter of 2016, it’s more important than ever for operators to understand what’s coming down the pipeline next. TDn2K™ recently hosted its Q4 Restaurant Industry Update Webinar to address the most pressing issues facing the industry, namely a dismal sales environment and continuously tightening labor market. The … [Read more]

Down Ballot Races May Be Most Important

Because of the tone and tenor of the presidential campaign, lots of folks might be surprised to learn there are significant races going on across the country. These so-called "down-ballot" elections for governors’ offices, U.S. House and Senate seats, state legislatures and other offices may hold the real clues for what the next four years entail for employers, no matter … [Read more]

Third Quarter Ends on Negative Note as Sales, Traffic and Job Growth Decline

The downturn for most of the restaurant industry continued during September. Same-store sales were negative for the fourth consecutive month and chain restaurants endured another period of declining guest counts. Even restaurant job growth, which until recently had been posting solid gains, dropped considerably. This insight comes from data reported by TDn2K™ through ... [Read more]

By TDn2K on October 13, 2016

Why I am Riding a Bike 100 Miles

I have worked in restaurants and foodservice my entire career: army foodservice, college bars and an early entrant to the world of chain restaurants, enlisted by Norman Brinker at Steak and Ale. Feeding people is something that I care about. My family will tell you that I am personally responsible for every extra pound and corresponding diet for the past four decades … [Read more]

By on October 12, 2016

Who is Winning the Restaurant Sales Market Share Battle?

Past versus present For four quarters now, Black Box Intelligence™ has reported that quick service is the best performing segment in the restaurant industry based on same-store sales growth. This is obviously a departure from the story we had been telling until about two years ago. At that time, fast casual was the clear winner of the same-store sales battle. This segment … [Read more]

Full Employment Could Be Near: September Jobs Report

KEY DATA: Payrolls: 156,000; Private: 167,000; Unemployment Rate: 5% (up 0.1 percentage point) IN A NUTSHELL: “A lack of qualified applicants is limiting hiring while growing job openings are bringing people back into the market, all signs of a labor market near full employment” WHAT IT MEANS: If Fed members were hoping for a strong September jobs number, they … [Read more]

Are You Competitively Rewarding Your Employees?

With today’s tightening labor market, the issue of competitively rewarding employees across your entire organization must be top of mind. People Report™, a TDn2K™ company, helps companies address this challenge with its annual Corporate Compensation and Benefits Survey (CCBS). Each year, People Report collects the most relevant data from leading restaurant brands across … [Read more]

Top 3 Leadership Tips from Award-Winning Restaurants

For the past 21 years, TDn2K™ has hosted the annual Global Best Practices Conference to bring together restaurant industry leaders. During the conference, we share powerhouse research, insights and leadership tips to prepare ourselves for the coming year. Furthermore, we take time to honor superior restaurant leadership and performance. Each year, five restaurant companies … [Read more]

August Restaurant Sales and Traffic Trend Upward, Still in Negative Territory

The downturn in restaurant sales continued during August as the industry faced its third consecutive month of negative same-store sales growth and the sixth month since the beginning of the year with declining year-over-year sales. Despite the -0.6 percent same-store sales growth posted during August, there was some good news in the fact that this result represented an imp ... [Read more]

Weekly Jobless Claims

IN A NUTSHELL: “Businesses are investing again and given that capital spending was the weakest link in the last GDP report, third quarter growth could be really strong.” WHAT IT MEANS: Another day, another day of pretty good data. Business investment reduced growth in the spring by 1.7 percentage points. Much of that came from a reduction in inventories, but … [Read more]

Workforce Index: Good Restaurant Help Remains Hard to Find

The third quarter 2016 overall Workforce Index reported a score of 72.3, a decrease from 75.9 in the second quarter. This represents the ninth consecutive quarter the overall index has posted a reading over 70, signifying the growing pressures of a tightening labor market. This insight comes from the TDn2K™ Workforce Index produced by People Report™. During the … [Read more]

July Employment Report and June Trade Deficit

KEY DATA: Payrolls: 255,000; Private: 217,000; Unemployment Rate: 4.9% (Unchanged); Wages: +0.3%/ Trade Deficit: $44.5 billion ($3.6 billion wider) IN A NUTSHELL: “Dear Fed: Wake up and smell the job growth.” WHAT IT MEANS: Maybe it’s not morning in America, but the coffee is brewing and jobs are being created. After one poor employment report, the consensus … [Read more]

No News is Bad News – Restaurant Industry Slowdown Continues

The TDn2K™ third quarter State of the Restaurant Industry webinar discussed trends from the first half of 2016 and the latest Restaurant Industry Snapshot™. Speakers included: Joel Naroff, TDn2K Economist and President of Naroff Economic Advisors; Victor Fernandez, Executive Director of Insights and Knowledge at TDn2K; and Wally Doolin, Chairman and Co-Founder of … [Read more]

How to Feed 1,000 people in Less than 30 Minutes

Last night, I got a call to action from my friend Robin Plotkin. She sent me this message at 8:12 PM. While I don’t work for a restaurant, I do work for a company that supports the restaurant industry and I immediately started to think of people who could help and respond. I knew that sending a message to friends at 8:30 at night asking for lunch donations the very … [Read more]

Negative Sales Streak Spans Two Quarters for First Time in 24 Months Amidst New Labor Challenges

The bad news continued for the restaurant industry during the second quarter of 2016. Same-store sales growth during the quarter was -0.7 percent, which followed last quarter’s -0.2 percent year-over-year growth rate, becoming the second consecutive quarter in which the industry has failed to produce positive sales growth. The last time the industry experienced two conse ... [Read more]

Top 5 Regions with Highest Restaurant Turnover

Last week, People Report™, a TDn2K™ (Transforming Data into Knowledge) company, released its brand new Regional Turnover and Compensation Report. This quarterly report offers an in-depth analysis of turnover and compensation data for People Report members from the national level all the way down to the unit level. With turnover on the rise and varying greatly by … [Read more]

Top 5 Regions with Lowest Restaurant Turnover

This week, People Report™, a TDn2K™ (Transforming Data into Knowledge) company, released its newest report, the Regional Turnover and Compensation Report. This report offers targeted benchmark analysis for both restaurant turnover and compensation from the national level all the way down to the unit level. With turnover levels consistently rising for both management … [Read more]

June Private Sector Jobs, Layoffs and Weekly Jobless Claims

KEY DATA: ADP Jobs: 172,000; Small: 95,000; Small: 25,000/ Layoffs: 38,536/ Claims: Down 16,000 IN A NUTSHELL: “The only thing that seems to be holding back the labor market is skittishness on the part of large corporate CEOs.” WHAT IT MEANS: Tomorrow is the “all-important” employment report and after the May debacle, we could really use a good one. That could … [Read more]

Regional Turnover and Compensation Report

NOTE: This is not real data.

The Regional Turnover and Compensation Report is the newest addition to the People Report™ offering. With turnover and compensation varying by region, People Report is now providing members with a quarterly report with unmatched detail and granular data analysis. Report Highlights View your company’s turnover for hourly and management employees at the individual … [Read more]

Complex Labor Challenges and Weak Sales Continue to Plague Restaurant Industry

Despite a slight improvement in May restaurant sales, the industry has still not returned to positive territory. Sales were -0.3 percent a 0.7 percent improvement from April. May was the third consecutive month of declining sales, which have continued to slide since the fourth quarter of 2015. The average growth rate for the last eight months is -0.2 percent, with only thr ... [Read more]

May Jobs Report

KEY DATA: Payrolls: +38,000; Revisions: -59,000; Private Sector: 25,000; Unemployment Rate: 4.7% (down from 5%); Wages: +0.2%/ ISM (Non-Man.): -2.8 points/ Deficit: +$1.9 billion IN A NUTSHELL: “Take a deep breath, breathe slowly and don’t panic - yet.” WHAT IT MEANS: Huh? Has the economy really stopped creating jobs? Looking at the headline employment number, you … [Read more]

#SBrandCamp Day is Thursday June 2nd!

This time last year we were all preparing for a trip to Dallas Texas for our time together at Summer Brand Camp. Although Summer Brand Camp is closed for innovation this year, we wanted to rally the troops and do a few fun things to honor the event that brings this incredible community together. Thus, we’ve officially named this Thursday June 2nd, #SBrandCamp … [Read more]

Strategies to Offset Minimum Wage Hikes

TDn2K™ (Transforming Data into Knowledge) recently conducted a poll regarding the minimum wage hikes taking place across the nation. The poll asked restaurant operators to share what strategies their companies are using to combat these wage hikes and subsequent compression issues. Compression issues occur when minimum wage increases for entry-level workers rise to the same … [Read more]

Does Turnover in the Service Sector Scare the Hell Out of You?

It should. The People Report™ 2016 Recruiting and Turnover Report makes me break into a cold sweat. While you're out there doing your best to hire leaders to steer your business in the right direction, about 33% of unit-level managers were terminated within a year of hire. You guys are struggling. The burden to be an owner, operator, line leader and … [Read more]

Restaurant Industry Update: How Best-in-Class Companies Combat Challenges

TDn2K™ (Transforming Data into Knowledge) recently hosted its quarterly State of the Restaurant Industry webinar. This session featured guest speakers Margo Manning, Senior Vice President of Human Resources and Dolf Berle, President and COO from Dave and Buster’s. Dave and Buster’s received the Diamond Catalyst Award this past January at the annual Global Best Practices … [Read more]

Too Much of Everything

Several years ago, I drove around the Phoenix market with a franchise owner who had successfully navigated the build and bust cycles in the telecom industry. As we approached busy trade areas, he would point to a bank and say, “There are too many banks.” Next would be car lots, phone stores and, yes, restaurants. Finally, the comment that has rung in my ears for years is, … [Read more]

By on April 18, 2016

Restaurants Experience First Negative Growth Quarter in Two Years after Disappointing March Sales

Chain restaurant same-store sales fell during March, plunging into negative growth territory for the second time in the last three months. At -0.7 percent same-store sales growth, March represented the second worst month since February of 2014. Only January 2016 was slightly weaker at -0.8 percent sales growth. This insight comes from data reported by [Read more]

Championing Leadership in the Restaurant Industry

From left: Monique Dilonga, Patti Nguyen and Grace Kaucic of TDn2K

Since I began my job at TDn2K™ (Transforming Data into Knowledge), I have been inspired everyday by the women in the foodservice industry. From TDn2K’s own CEO, Joni Doolin, to numerous other female executives I have had the fortune to meet and work with, I am surrounded by women who truly embody the spirit of leadership and empowerment. For instance, this year at our … [Read more]

Boomers, Xers, Millennials…Oh, My!

Last month, the Women's Foodservice Forum held its Annual Leadership Development Conference in Dallas, Texas. The purpose of the conference was to engage women in the foodservice industry and teach them how to develop the leadership and communication skills that will bring them success in their careers. The conference included various general sessions as well as break-out … [Read more]

March Private Sector Jobs and Help Wanted Online

KEY DATA: ADP: 200,000/ Online Ads: -31,500 IN A NUTSHELL: “Businesses may be buying ads less but they are enjoying it more as hiring remains strong.” WHAT IT MEANS: It’s Employment Friday week and that means the ADP estimate of private sector job gains comes out on Wednesday. Once again, the ADP report is pointing to a solid rise in nonfarm payrolls when the … [Read more]

[INFOGRAPHIC] Workforce Challenges in the Restaurant Industry

People Report™, a TDn2K™ company, recently hosted a webinar to discuss the numerous workforce challenges currently facing the restaurant industry. Speakers included: Joni Doolin, CEO and founder of TDn2K; Victor Fernandez, Executive Director of Insights and Knowledge at TDn2K; Michael VanDervort, Executive Director at Cue Inc.; and Jill Van Pelt, SVP and CPO of Denny's … [Read more]

Don’t Freak Out: 4 Lessons to Overcome Your Recruiting and Retention Challenges

People Report™ recently published its quarterly Workforce Index™. If you work in human resources or recruiting, it's a quick read that will help you understand some of the labor pressures in the service sector. The Workforce Index highlighted a host of recruiting and retention difficulties for hourly and management positions. For example, we learned just how turnover … [Read more]

Cafe Momentum: Come for the Mission, Stay for the Food

What does it take to get recognized on the same level as Bill Clinton, Elvis Presley and Wayne Newton? In a nutshell: passion, service and a commitment to social entrepreneurship. In 2015, Café Momentum Chef and Executive Director Chad Houser was recognized as one of the 10 Most Outstanding Young Americans by the United States Junior Chamber. Here’s his story about … [Read more]

Restaurant Sales Improved in February but Growth Continues to be Weak

After a disappointing January, the chain restaurant industry was able to reverse course and post positive same-store sales growth in February. However, at an anemic growth rate of 0.4 percent, February’s same-store sales were far from robust and continue to fuel fears that consumer spending in restaurants has slowed to a crawl. The average growth rate reported for the fi ... [Read more]

February Employment Report

KEY DATA: Payrolls: +242,000; Private Sector: +230,000; Manufacturing: -16,000; Mining: -19,000; Hourly Earnings: -0.1%; Unemployment Rate: 4.9% (Unchanged); IN A NUTSHELL: “When the job market and the GDP numbers diverge, go with the employment numbers.” WHAT IT MEANS: Some politicians, economists and business commentators still believe the economy is going into … [Read more]

Career Tips from the Experts

Have you ever wondered how other industry leaders interview and select amazing talent? Do you wonder what it takes to get to the highest levels of your organization? During this year’s Global Best Practices Conference pre-conference Workforce Symposium, Lou Kaucic (CEO & Founder, Coaches Collective International) chaired a panel with Jennifer Hartley (VP of … [Read more]

What Keeps Restaurant Execs Up at Night?

Insights on Turnover, Employee Engagement and more from Restaurant Industry Leadership Do you wonder what the most pressing issues are on a restaurant executive’s mind? During this year’s Global Best Practices Conference pre-conference workshop, the Workforce Symposium, Lou Kaucic (CEO & Founder, Coaches Collective International) chaired a panel with Jennifer … [Read more]

Workforce Index: Mounting Market Pressures Have No End in Sight

People Report™, a TDn2K™ company, recently released its quarterly Workforce Index™, a quarterly barometer of market pressures on employment. The most recent index conveyed a trend that is no longer a secret in the restaurant industry: the labor market is rapidly tightening, and there is no clear end in sight. The Workforce Index for first quarter 2016 registered an … [Read more]

Restaurant Industry Battles Weather and Economic Uncertainty During January 2016

The restaurant industry experienced a discouraging start to the year as measured by same-store sales growth during January; external factors certainly had an impact. Same-store sales growth during January was -0.8 percent, which is the softest month since the -0.9 percent growth reported for February 2014 and only the second month with negative sales growth in the last 15 ... [Read more]

January Employment Report and December Trade Deficit

KEY DATA: Payrolls: +151,000; Manufacturing: +29,000; Unemployment Rate: 4.9% (down 0.1 percentage point); Hourly Wages: +0.5%/ Trade Deficit: $1.1 billion wider IN A NUTSHELL: “No, the sky is not falling and the labor market is not weakening as the details of the employment report were just fine.” WHAT IT MEANS: Right after the January employment report was … [Read more]

Do You Still Get the Union You Deserve?

“You get the union you deserve.” For decades, labor relations experts and attorneys used these foreboding words to encourage their clients to create positive employee relations and great places to work. Traditionally, companies heeded this warning by offering competitive wages and benefits, making sure the “jerk managers” were identified and removed and conducting … [Read more]

7 Mission-Critical Issues Foodservice Operators Will Face in 2016 (and What to Do about Them)

The restaurant industry is like an escalator; you can move up or you can move down. But if you’re standing still, you’re walking backwards. Here’s my list of the seven mission-critical issues you should be focusing on now to insure a successful 2016: Rising Wages. The combination of government mandates and union protests have all but guaranteed that this issue will be … [Read more]

Don’t Tax Me, I’m an Independent (Contractor)

During the 2016 Global Best Practices Conference presented by TDn2K™, we spent a lot of time talking about the role of independent contractors in our organizations. In the past, the Department of Labor (DOL) used to rely on the IRS 20-factor test to determine if a worker was an independent contractor or employee. As Winstead, PC partner Tom Reddin explained, the DOL … [Read more]

Top 10 Best Practices from the Global Best Practices Conference

What is it that makes successful restaurants tick? This January, TDn2K™ hosted the 21st annual Global Best Practices Conference in Dallas, Texas to honor those in the restaurant community who have gone above and beyond in creating superior workplaces. The 2016 finalists included: BJ’s Restaurants, The Cheesecake Factory, Chili’s Grill & Bar, Dave & Buster’s, … [Read more]

2016 Restaurant Industry Update: What’s Behind and What’s Next

New year, new trends. This week, TDn2K™ hosted its first Restaurant Industry Update webinar of 2016 to take a look in the rearview mirror at the ups and downs of the final quarter of 2015 as well as predict the coming trends for the new year. The webinar featured veteran speakers Victor Fernandez, Executive Director of Insights and Knowledge at TDn2K, and Joel Naroff, … [Read more]

People, Profits, Planet, Purpose – Part 2

Each year at TDn2K™’s Global Best Practices Conference, restaurant leaders gather to discuss the state of the industry, potential challenges and celebrate the brands that have raised the bar through a focus on people, profits and planet. Earlier this week I recapped some powerful themes felt throughout the 21st Global Best Practice Conference, kindness and culture. There … [Read more]

People, Profits, Planet, Purpose – Part 1

Each year at TDn2K’s Global Best Practices Conference, restaurant leaders gather to discuss the state of the industry, potential challenges and celebrate the brands that have raised the bar through a focus on people, profits and planet. The 2016 Global BPC had me thinking about topics discussed over the past five or so years. Joni Thomas Doolin, Founder & CEO of … [Read more]

Don’t Be Foolish: Engage Your Employees

If there’s one thing the audience at the 2016 Global Best Practices Conference learned, it’s that employee engagement is absolutely critical yet largely lacking in many workplaces today. On, Tuesday, January 19th, Tom Gardner, the CEO and Co-Founder of the Motley Fool, reminded us that the average Gallup employee engagement score is 30%. Even if you’re lucky enough to … [Read more]

International Road Warriors at the Global Best Practices Conference

Last week, TDn2K™ (Transforming Data into Knowledge) held the 21st annual Global Best Practices Conference in Dallas, Texas. From January 19th through the 21st, restaurant operators from all over the country gathered to share insights and honor those who have gone above and beyond in creating exceptional businesses. On Sunday, January 19th, TDn2K co-founder and chairman … [Read more]

Sales Growth in Q4 Not Enough to Dismiss Potential Challenges in 2016

The good news is 2015 was a much better year than 2014 for the restaurant industry; the bad news is same-store sales growth continued to decelerate during Q4. Same-store sales growth for all of 2015 was 1.6 percent, a 1.0 percent jump from the growth rate reported for 2014 and a 2.3 percent improvement compared with 2013’s results. However, the industry seems to have cra ... [Read more]

Panera Bread: Best Practices Award Nominee Spotlight Series

Each year, TDn2K™ (Transforming Data into Knowledge) hosts the Global Best Practices Conference, an event designed to bring together the best and brightest restaurant leaders to share insights as well as honor those in the industry who have truly gone above and beyond in creating superior workplaces. These workplaces are honored with the annual Best Practices awards for … [Read more]

Eat’n Park: Best Practices Award Nominee Spotlight Series

Each year, TDn2K™ (Transforming Data into Knowledge) hosts the Global Best Practices Conference, an event designed to bring together the best and brightest restaurant leaders to share insights as well as honor those in the industry who have truly gone above and beyond in creating superior workplaces. These workplaces are honored with the annual Best Practices awards for … [Read more]

Pioneering a Restaurant in Cuba

Cuba is awe-inspiring and timeless. I traveled to Havana over Thanksgiving with a team of HR and recruiting executives. Our goal was to learn more about the economic climate of a country that's been closed to American citizens and businesses for over fifty years. First, a little history. When you step off the airplane in Havana, you enter a universe where time … [Read more]

December Employment Report

With the 2016 Global Best Practices Conference only 10 days away, this month’s jobs report sets the stage for all of our conversations about the heating labor market, and implications for operators and consumers. Joel Naroff, TDn2K-retained economist, opines here on the implications. He will be also be presenting on Monday, January 18th, along with our TDn2K team of … [Read more]

Dave and Buster’s: Best Practices Award Nominee Spotlight Series

Each year, TDn2K™ (Transforming Data into Knowledge) hosts the Global Best Practices Conference, an event designed to bring together the best and brightest restaurant leaders to share insights as well as honor those in the industry who have truly gone above and beyond in creating superior workplaces. These workplaces are honored with the annual Best Practices awards for … [Read more]

Pumping Up the Positive Consumer Attitude

KEY DATA: Confidence: +3.9 points; Home Prices (Monthly): +0.9%; Year-over-Year: +5.2% IN A NUTSHELL: “Consumers are feeling a lot better about things and rising home prices are helping.” WHAT IT MEANS: It looks like it was a pretty good holiday shopping season and if so, it is because people are feeling good about their job situation. The Conference Board’s … [Read more]

[INFOGRAPHIC]: International Symposium at the 2016 Global Best Practices Conference

This year at Global Best Practices Conference: If you belong to the very special club of international road warriors with brands that have or are looking to expanding beyond the U.S., this is a chance to network with colleagues, share best practices and tackle some of the toughest issues facing any international restaurant team. On January 17th, hear from the experts and … [Read more]

November Leading Indicators and Weekly Jobless Claims

KEY DATA: LEI: +0.4%/ Phila. Fed: -7.8 points/ Claims: down 11,000 IN A NUTSHELL: “Except for the manufacturing sector, the economy is in good shape, but that is a significant 'but.'” WHAT IT MEANS: With the rate hike behind us, it is time to start focusing on the economy and inflation. Inflation outside the energy sector is slowly accelerating, a reality the … [Read more]

Perkins Restaurant & Bakery: Best Practices Award Nominee Spotlight Series

Each year, TDn2K™ (Transforming Data into Knowledge) hosts the Global Best Practices Conference, an event designed to bring together the best and brightest restaurant leaders to share insights as well as honor those in the industry who have truly gone above and beyond in creating superior workplaces. These workplaces are honored with the annual Best Practices awards for … [Read more]

Key Competencies in Management Roles

In case you missed it: Are your managers really ready to lead? Early this week, TDn2K™ (Transforming Data into Knowledge) partnered with Assess Systems to explore this question in a special webinar session focused on management and leadership in the restaurant industry. The webinar featured guest speaker Bill Streitberger, Chief People Officer at American Blue Ribbon … [Read more]

Winning in the Workplace Just Got Tougher

Finally, a monthly employment report that says we are “officially” out of the economic woods. Likewise, the data says that we have officially returned to an employee market. The following recap from TDn2K™-retained economist Joel Naroff, together with just released People Report™ monthly data and the 4th quarter People Report Workforce Index, confirm what recruiters have … [Read more]

Summer Brand Camp, Closed for Innovation!

It is true; Summer Brand Camp is closed for innovation. We will not be hosting an event in June of 2016. In the years since we started Summer Brand Camp we have seen it morph in to something incredibly unique and special. We’ve talked about reinventing capitalism, breaking down silos, workplace, marketplace, oneplace and so much more. We’ve focused on how our businesses … [Read more]

Superior Restaurant Workplaces to be Recognized at TDn2K’s Global Best Practices Conference

December 2, 2015 — Dallas, Texas: TDn2K™ (Transforming Data Into Knowledge) has announced the finalists for the 2016 Best Practices awards. These awards recognize consistently superior workforce results among members of People Report™, a TDn2K company. Winners will be honored January 19th at the annual Global Best Practices Conference in Dallas, Texas. Awards are given … [Read more]

“A Grateful Heart” on #GivingTuesday

"A Grateful: Daily Blessings for the Evening Meal from Buddha to the Beatles" by M.J. Ryan

Good books are like good friends. We meet them, get to know them and spend time together when we can. We mark special pages like special occasions, and we share what we love about them with others. Then sometimes we drift apart, even forgetting what once we found so appealing. Our memories fade. The footprints on our hearts begin to disappear. Then, one day, we reconnect. … [Read more]

People Report Q4 Workforce Index Confirms Tight Labor Market

Since 2007, TDn2K’s (Transforming Data into Knowledge) People Report™ has produced the Workforce Index, a barometer of leading employment measures for the coming quarter. Key labor indicators for this most recent index include: — 79 percent of companies reported an increase in hourly recruiting difficulty in Q3, with no companies reporting a decrease — In Q3, … [Read more]

September Job Openings, Hires, Layoffs and Weekly Jobless Claims

KEY DATA: Openings: +149,000; Hires: -32,000; Layoffs: -47,000; Quits: -51,000/ Claims: unchanged IN A NUTSHELL: “Firms are still willing to look for people but unwilling to hire them.” WHAT IT MEANS: Last week’s strong employment report put to rest the idea that the job market was softening. The three-month average may be below the 2014 average, but it is similar … [Read more]

White Box Social Quarterly Report & New Features Now Available!

What can Google tell you about employee turnover? Is Yelp really moving the needle when it comes to same-store restaurant sales growth? What about ambiance? Do low scores on Ambiance predict poor sales performance? White Box Social Intelligence members are finding out! Today we published the second White Box Social Quarterly Report. This Q3 report is a member only … [Read more]

Global Best Practices Conference: 10 Things You’d Regret Missing

The TDn2K team celebrated its 20th Global Best Practices Conference in 2015.

This January, TDn2K™ (Transforming Data into Knowledge) will host the 21st Global Best Practices Conference. This annual gathering of the members of People Report, Black Box Intelligence and now White Box Social Intelligence promises the information, thought leadership and inspiration to kick start 2016. We will once again celebrate and learn from the elite leaders and … [Read more]

October Employment Report

IN A NUTSHELL:“Remember those stories about job growth faltering? Well, never mind!” KEY DATA: Payrolls: 271,000; Revisions: +12,000; Private: 268,000; Unemployment Rate: 5% (down from 5.1%) WHAT IT MEANS: Yesterday I noted that the August and September payroll increases seemed a little “light” and thus job gains could be better than forecast. However, I didn’t … [Read more]

Highlights and Hurdles for the End of 2015

In TDn2K’s™ (Transforming Data into Knowledge) quarterly State of the Restaurant Industry series, the team was delighted to welcome back seasoned presenters Joel Naroff, Victor Fernandez and Bob Rycroft. The October presentation and conversations were about market performance and labor trends from the third quarter of the year and a look at what to expect in the fourth … [Read more]

2016 TDn2K Workplace Legacy Award to Honor Buffalo Wild Wings’ CEO Sally Smith; Celebrating Commitment to Balancing People and Profits

October 28, 2015 – Dallas, Texas: With great respect and excitement, TDn2K™ (Transforming Data into Knowledge) will honor Sally Smith, President and CEO of Buffalo Wild Wings with the 2016 Workplace Legacy Award. The award will be presented at the annual Global Best Practices Conference produced by TDn2K (parent company of People Report™, Black Box Intelligence™ and White … [Read more]

Trifecta Management

Dr. Jac Fitz-enz

By its nature management is a holistic process. That is, we must not manage only one part of an organization. Yet, the growth of industrial enterprises necessitated division of labor. Companies split responsibilities among sales, engineering, finance and labor. As they grew the gaps between each discipline expanded until, in some cases, communication broke down. Then, top … [Read more]

Beyond the Selfies: The Changing Face of Social Media

Photo by Ron Ruggless

Are your customers truly the new marketing department? With rapid changes in social media platforms, it can be difficult to maintain control of your restaurant’s brand online. This past September at the annual MUFSO conference in Dallas, TX, a group of experts from the restaurant industry gathered to share their insights on how to continue driving a restaurant’s success … [Read more]

Heating Labor Market Requires Best in Class Research and People Practices

It is no longer “if” but “when” staffing crunches will impact service sector operators in significant ways. The nation’s unemployment rate is steadily decreasing, and its effect on restaurant staffing levels is here to stay. Skyrocketing turnover rates along with minimum wage increases, increased regulations, and worker activism are forcing hiring managers into a tight … [Read more]

4 Key Takeaways from the 2015 Trends in Hospitality & Development Study

TDn2K (Transforming Data into Knowledge), in partnership with the Council of Hotel and Restaurant Trainers (CHART), recently presented the findings of its annual survey “Trends in Hospitality Training and Development Study”. The study encompassed responses from a total of 57 organizations, of which 84% represented restaurant companies and 16% were hotel and lodging … [Read more]

Major Updates Released for White Box Social Intelligence Platform

White Box announced this week, major updates to the White Box Social Intelligence platform. New features include: View Top Competitor's Social Data - In the top right, next to your brand's logo, you will see the logos of the competitors you have established in the platform. Because some social and review site data is public, White Box is able to pull in data specific to … [Read more]

Reflecting on Income Gains, Turnover Rates and More…

Earlier this July, we had the opportunity to sit down with Joel Naroff and Victor Fernandez from our TDn2K team for our quarterly member webinar series. Joel is the TDn2K economist and President & Founder of Naroff Economic Advisors, a strategic economic consulting firm. Together, we discussed restaurant industry Q2 results [see latest snapshot here], and Joel and Victor … [Read more]

6 Things You Didn’t Know About TDn2K

Ever wonder what those crazy TDn2K employees are always up to? Curious about how the whole company even started? Spending your days wondering what goes on behind those mysterious office walls? Well today is your lucky day! Here's the insider scoop (from your very own insider intern) on what TDn2K is all about! Shh, don't tell anyone I told you! Catherine Kaucic … [Read more]

Workforce Index | Q3 2015

The Workforce Index is a quarterly indicator of current labor market conditions designed to help recruitment executives make more strategic decisions in response to real time market conditions. This report covers employment levels, recruitment difficulty, vacancies, turnover and employment expectations in the food service industry. Highlights Include: Quarterly … [Read more]

Quarterly Insights from White Box Social Intelligence Available Now!

Do your Yelp & Google scores really matter? Are they actually moving the needle to drive sales and traffic? What about turnover? Do high scores on social mean lower turnover for your organization? White Box Social Intelligence members are finding out! This week, we published our first quarterly report for White Box Social Intelligence members. This much anticipated … [Read more]

The Purpose Driven Economy; Marketing Lessons from Camp

You want word of mouth? You want your customers raving about you? You want to go viral? Do things worth talking about. The status quo is easy, the norm is easy, continuing to do things the way they’ve always been done, is easy. But it doesn’t inspire, it doesn’t spark change and it definitely isn’t the right way to market to today’s enlightened & savvy guests. I’ve … [Read more]

Key Takeaways From #SBrandCamp In 140 Characters

The takeaways from Summer Brand Camp 2015 are best written in your words — your tweets. Whether you joined us, or not, here are the key points from each speaker. Summer Brand Camp, as well as your personal and professional life is about passion, love and purpose. The Art & Soul of Work with Doug Shaw: The soul of work is about getting to know one another better. … [Read more]

An INTERNal Perspective

Re-imagine walking into your first Summer Brand Camp conference; seeing the set up, the people, even seeing the excitement on everyone’s faces. Now time for some magic: Take your age and subtract about 5-7 years. Take away all the knowledge that you’ve inquired from your past jobs, and throw in a dash of uneasiness. Don’t forget to put on a huge smile because voilà, you … [Read more]

Voice of the Hourly Worker

One of the toughest spaces for any social brand manager to navigate is the world of your employees on social. Whether you are in marketing, HR, recruiting, or operations, every day brings new opportunities and challenges for your brand reputation and voice. This panel, held at Summer Brand Camp, included workplace, marketing and labor relations experts who discussed the … [Read more]

How to Win a Malcolm Baldrige National Quality Award – or Just be That Good.

Confession: Before last week, if you’d have asked me what the Malcolm Baldrige National Quality Award (MBNQA) is, I’d have a pretty weak response. I knew that it was really hard to get one. That’s about it. For those of you out there who are like I was, here is a brief synopsis. The MBNQA is for rock stars only; all others need not apply. It recognizes organizations … [Read more]

Why I’m Proud I Had the Opportunity to Flip Burgers!

Yesterday, I accepted an invitation from the Senior Leadership team of White Castle to work in one of their restaurants to celebrate their National Hamburger Month. White Castle uses this promotion each year to have all home office staff work in the restaurants, celebrating not only the hamburger, but the teams in the restaurants. They also invite all their suppliers and … [Read more]

By on May 21, 2015

10 Things You’ll Learn at Summer Brand Camp

1. Is a Restaurant Really a Best Place to Work? One of the questions that has been nagging camper Jason Lauritsen since last year is why more restaurants don’t compete in best places to work programs in their communities. Want to help us find out? Participate here. 2. It’s all about Workplace, Marketplace, Oneplace! At camp we look at social business in a whole new way. … [Read more]

Can a Restaurant be a Best Place to Work? Help us find out.

At last year’s Summer Brand Camp, I had the privilege of co-presenting a session with Chris Ebbeler from Chili’s. I shared some data and insights from our Best Places to Work research at Quantum Workplace, and Chris shared some of the amazing stuff he and the Chili’s team have done to build an engaging culture for employees and customers. One of the questions that has … [Read more]

Q&A with White Castle’s CPO & VP of Marketing: John Kelley & Kim Bartley

Last week we sat down with industry leaders & TDn2K friends John Kelley, CPO and Kim Bartley VP of Marketing at White Castle, on our quarterly webinar series. Our time together tackled the current landscape, challenges and the new cycle of growth and opportunity being experienced by the industry. We reflected on Q1 results and shared a few expectations for Q2. John & Kim … [Read more]

Lessons in Employee Engagement From Summer Brand Camp

Employee engagement and retention are two of the most pressing issues in the restaurant industry. People Report’s 2015 Restaurant Industry Recruitment & Turnover Report gives us interesting insights. The data shows that in 2014: 3 out of 4 employees voluntarily resigned 27% of employees left within their first 90 days of employment It costs $1,157 to replace … [Read more]

Can Summer Brand Camp Change Your Life?

Chris Ebbeler, Sr. Mgr. Workplace Community & People Branding at Chili’s Bar & Grill, answers this question with a resounding, “YES!” I recently met with Chris and enjoyed listening to him reminisce about the first time he experienced Summer Brand Camp. Chris confided that, “When I heard about the seminar, I thought it was going to be just another conference with … [Read more]

2015 Recruiting and Turnover Report

Hot off the press: The 2015 Recruiting and Turnover Report has been published! People Report members already have this report posted in their e-File Cabinets for immediate download. Report covers: recruiter outsourcing, recruiter staffing, applicant tracking systems, internal promotion practices, employee sourcing, employee turnover by category, factors contributing to … [Read more]

Connected Data Drives Best in Class Performance

At TDn2K, as we study the state of the industry, our observation is that we’ve entered a new cycle, a cycle of opportunity. Sales are up, the job market is accelerating and online opportunities to connect with employees and consumers continue to emerge. How can restaurants best take advantage of this new cycle? One of the ways is to learn how to leverage data and insights; … [Read more]

Benefits of Using E-learning to Drive Culture and Improve Brand Experience

This week, the TDn2K team was in Arizona for the Restaurant Leadership Conference. As always, we got to catch up with our members, meet new industry connections and learn some new things from the incredible speakers and educational sessions. On Tuesday, our partners at DiscoverLink put on an innovation forum on e-learning, complete with case studies and benefits of … [Read more]

What The Bosses Are Saying About Summer Brand Camp

If you are in the foodservice or hospitality industry, whatever your role, Summer Brand Camp is the place to be! Summer Brand Camp isn't just about the tactics. It's about developing and executing the strategies that make our industry and our planet a better place to be. Bosses around the industry are raving about brand camp and are encouraging other bosses to send their … [Read more]

Meet the 2015 Summer Brand Camp Chair: Gini Quiroz

Gini Quiroz is the 2015 Summer Brand Camp Chair. A veteran of four previous brand camps, the team couldn't be more excited to have her chair our 2015 event! Gini is the Director of Training & Development at K & N Management, operator of Mighty Fine Burgers, Fries & Shakes and Rudy's Country Store & Bar-B-Q, in Austin Texas. Follow Gini on Twitter and … [Read more]

The Purpose of Life is to Do Good and Be Happy

Marketers can market anything. Marketing a brand that cares about people, profits and planet is the most fun, and rewarding. Do you have clarity of your core business purpose? When you see the purpose, it drives results. We all have different companies, but we all share one thing in common: a founder had a dream, and built something from nothing. The amazing speakers … [Read more]

Is It Time to Rethink Your Staffing Model

Written by Liz D’Aloia During the recession many companies transitioned to a predominantly part-time staffing model. There are a few key reasons for this. Some companies transferred employees from a full-time to a part-time status because they wanted to reduce costs and avoid losing valuable employee experience. When the Affordable Care Act (Obamacare), part-time … [Read more]

The Rising Tide Will Not Lift All Brands

TDn2K’s Restaurant Industry Snapshot has reported the strongest comp. sales (+6.1%) and traffic growth(+2.4%) in 6 years. This feels great to report and much different than a year ago reporting on a dreadful January 2014 of ( -1.8%) comp.sales and (-3.7%) in comp. traffic. Our data suggests we are benefiting from a milder winter and the improving economy. So are we out of … [Read more]

By on February 5, 2015
Posted inbbi

It’s Not Just About Best Practices, It’s About Next Practices

Molly captivated us with a story about Tom Brady, 6th round draft pick for the Patriots. When Brady met the owner of the Patriots, he started to introduce himself, and the owner said “Tom, I know who you are.” So Tom went on to say “I’m the best decision the Patriots have ever made.” People thought he was crazy. When you see the purpose, it drives results. Brady believed … [Read more]

4 Economic Forces That Have a Profound Impact on Your Business

Written by Liz D’Aloia During the 2015 Global Best Practices meeting we learned a lot about emerging trends from economist Joel Naroff. Joel’s presented a session entitled “It’s the Economy, and You’re Not Stupid”. As Joel noted, there are major economic forces at work that may have a profound impact on your business. Joel kicked off the session by reminding us … [Read more]

Meet The Press

“Meet the Press” session was held on Tuesday, January 20th at the Best Practices Conference. Our traditional news and views with a twist. Three of our most esteemed industry journalists agreed to sit on the other side of the news desk. Roz Mallet, CEO of PhaseNext Hospitality moderated a trip down memory lane to explore the past, present and future of issues faced by the … [Read more]

Curve Jumping, From Good To Great

Kathleen Wood & Edna Morris returned to the Global Best Practices Stage last month. They captivated the crowd with the heart, whit and advice for the audience. Here’s a peak at what they had to say: Time to Curve Jump Kathleen Wood | Founder of Kathleen Wood Partners Co-Founder of Suzy Swirl @KWoodPartners In 2006, they warned us that a day would come that the … [Read more]

Get Ready to Pay in 2015

Written by Liz D’Aloia During the 2015 Global Best Practices we heard about the political and economic trends that are impacting the restaurant industry. Here’s a summary of how these predictions may impact your labor budget. Wages stagnated during the recession and subsequent weak recovery. Economist Joel Narnoff explained that wage pressure on employers is like a … [Read more]

The “Good News, Bad News” for the 2015 Economy

Written by Jessica Hatcher-Scantlin Spoiler alert: I’m a total data geek. I LOVE to analyze and dig into data, learning what drives people and how it all ties together. So it’s no surprise that I was on the edge of my seat when Wally Doolin and Joel Naroff kicked off the 20th Global Best Practices Conference by sharing data and expert analysis on where the restaurant … [Read more]

Legacy

At the end of the 20th Anniversary Global Best Practices Conference, this is the word that stayed ringing in my ears. Don’t get me wrong, there were a lot of other ideas, insights and thoughts sparked throughout this experience. But, the concept of “legacy” seemed present throughout the event. The word was used and implied in a lot of ways. Here are the observations that … [Read more]

The “Good News, Bad News” For The 2015 Economy

Spoiler alert: I’m a total data geek. I LOVE to analyze and dig into data, learning what drives people and how it all ties together. So it’s no surprise that I was on the edge of my seat when Wally Doolin and Joel Naroff kicked off the 20th Global Best Practices Conference by sharing data and expert analysis on where the restaurant industry has been and where its … [Read more]

“Focus on Labor” – Knowledge, Preparation and Positive Leadership Will Win the Day

Written by Kathleen Taylor-Gadsby For those of us who attended the “Focus on Labor” pre-conference session, moderated by James Fripp, Sr Director Diversity and Inclusion at YUM Brands Inc, the Global Best Practices conference began with sobering data and a clear challenge that our industry must sit up and take notice. Within the context of unemployment at 5.8%, … [Read more]

Restaurant Operational & Workforce Excellence Honored At TDn2K’s 20th Annual Global Best Practices Conference

Dallas, TX — Today, TDn2K, (Transforming Data into Knowledge) parent company of People Report, Black Box Intelligence and White Box Social Intelligence announced the winners of the 2015 Best Practices Awards at the 20th annual Global Best Practice Conference. These awards celebrate best in class restaurant organizations for workplace excellence in their specific segment … [Read more]

7 Tips for Positive Employee Relations

Written by Liz D’Aloia At the Global Best Practices Conference, we held a session entitled Focus on Labor. The session was moderated by James Fripp of Yum! Brands. Terry Dunn of Positive Management Leadership, Joe Kefauver of the Parquet Group, Peter Harrison of Snagajob, and Michael VanDervort of CUE Inc gave us excellent insight into the major labor trends that are … [Read more]

Game On!!

At TDn2K (Transforming Data into Knowledge) we just released “The Restaurant Industry Snapshot” for December 2014. I have to say I remained on the fence about the economy and the effect it will have on our industry, even taking into account the improving same store sales and traffic results in Q2 and Q3 of last year. We all know that the year started out in a hole; Q4 2013 … [Read more]

By on January 8, 2015
Posted inbbi

It’s Giving Tuesday, Let’s Raise 50K for #NoKidHungry!

Black Friday and Cyber Monday are behind us. In good tradition, they've save the best for last. December 2nd is #GivingTuesday and that means it’s time for the annual No Kid Hungry Give-a-Thon. Please join us, and millions of people around the world, in this day of giving. $1 will connect hungry kids to ten meals. We have two days focused on getting deals. We have one … [Read more]

20th Anniversary Best Practices Awards to Recognize Restaurant Industry Excellence

TDn2K, parent company of People Report, Black Box Intelligence & White Box Social Intelligence have announced the finalists for the 2015 Best Practices awards. These awards celebrate extraordinary workplaces and operations in the foodservice industry. Winners will be honored January 20th at the 20th annual Global Best Practices Conference in Dallas, Texas. The 2015 … [Read more]

TDn2K Presents Elite Diamond Catalyst Award, Honoring Superior Performance In Workplace And Marketplace

In January 2015, TDn2K (Transforming Data into Knowledge) marks the 20th Anniversary of the restaurant industry’s Global Best Practices Conference. This prestigious event brings together restaurant executives from around the globe to tackle the challenges and celebrate the triumphs experienced in the industry’s hyper competitive marketplace. The elite Diamond Catalyst … [Read more]

The Employer Market is Already Over; Really

By TDn2K economist, Joel Naroff, President & Chief Economist Naroff Economic Advisors The People Report Workforce Index, published at the end of September indicated that employment pressures are already at a pre-recession high, not reported since late 2007. Yet many employers remain skeptical about any impending shortages, or the need to re-examine … [Read more]

Insight is the New Bacon

Let our 'Bacon' Sizzle your 2015 Plans... Our goal at TDn2K is to be a catalyst for our members to balance people and profits. These supplemental People Report insights highlighted below are a few that will help set you up for success in 2015. For more information about any of these products or reports, please contact Melissa Papaleo … [Read more]

2015 Workplace Legacy Award Goes To…

An important part of every Global Best Practices conference is celebrating the elite companies and leaders who are making a difference in our industry. We honor the ones who get it, who connect people, profits and planet and are leaving their businesses, communities and workplaces better than they found them. The TDn2K Workplace Legacy Award was created and presented … [Read more]

Workforce Index | Q4

The Workforce Index is a quarterly indicator of current labor market conditions designed to help recruitment executives make more strategic decisions in response to real time market conditions. This report covers employment levels, recruitment difficulty, vacancies, turnover and employment expectations in the food service industry. Highlights Include: Quarterly … [Read more]

From Blogging to the Boardroom

It’s been six years since the world of work and business, as we knew it came crashing down. September 15th, 2008, Lehman filed bankruptcy and the insanity called the Great Recession began. Before the month was over, budgets were being slashed, travel was being cancelled, the layoffs started, and the newsfeeds from New York and Washington were scary. In retrospect we know … [Read more]

[Infographic]: Millennials in the Workforce

It's hard to define a generation, but "Millennials" is the popular term for those who were born between 1980 and 2000. It's clear that this burgeoning generation has preferences and behaviors different to their predecessors -- especially when it comes to jobs. We polled over 400 Millennials to find out the current state of this generation. … [Read more]

Help Us Celebrate 20 Years of Balancing People & Profits

Visit globalbpc.net

20 years is a big milestone no matter how you measure it. We are humbled by the restaurant leaders and partners who have been part of this journey and supported us along the way. Next January, we will come together to celebrate our industry, its trailblazers and the amazing community that has grown during 20 years of Best Practices Conferences. This celebration simply … [Read more]

Riddle: What can’t you force, can’t let happen by itself, and absolutely need for your brand? Answer: Your employees on social!

Employee brand advocacy. Internal social media. Brand ambassadorship. Workforce Marketing. If you were with us for Summer Brand Camp you heard a lot about these topics. Whatever the current vernacular, the challenge is the same: how do you get employees to say what you want them to say, when you can’t control what they say? (Hint: The experts are laughing that the word … [Read more]

Surf’s Up…and it’s Not a Hurricane!

Don’t go out and buy a new surfboard, but use the one you have and enjoy the ride! August 2014 same store sales results for the Black Box Intelligence Industry Index, as reported in TDn2K’s “The Restaurant Industry Snapshot”, are the best results since February 2012. The Black Box Intelligence Index with more than 19,000 units reporting in all five segments recorded a … [Read more]

August 2014 Experiences Best Month for Restaurants in Over Two Years

The restaurant industry significantly accelerated its sales growth in August. Same-store sales growth was 2.1% in August, a very robust 1.6% improvement from the growth rate reported for July. It was the best month for the industry in terms of sales growth since February of 2012. With these latest results, the industry seems poised to achieve two consecutive quarters of … [Read more]

Global Best Practices Conference Chair Announced!

The past 20 years have been an exciting ride for TDn2K and the unmatched consortium and community of our members. In honor of this milestone we are celebrating the champions and thought leaders who made it all possible; unforgettable keynote speakers, award winners, advisors & industry icons including: Joel Naroff, Ph.D, President | Naroff Economic Advisors Edna … [Read more]

[Infographic]: 2014 Trends in Hospitality Training & Development Report

In partnership with CHART, we are excited to announce the results of our 2014 Trends in Hospitality Training & Development research. With these 2014 results we were able to benchmark training and development practices against substantial data in the areas of learning investments, learning hours per employee type, delivery methods, instructional design, content areas, … [Read more]

A First Look: Results of the Corporate Compensation and Benefits Report are in!

This year, People Report's Corporate Compensation and Benefits Survey reported on results from over 157 restaurant brands covering five segments. Participants included: American Blue Ribbon Holdings, Brinker International, Caribou Coffee, Ignite Restaurant Group, The Cheesecake Factory, Union Square Hospitality Group, WHite Castle and Zoes Kitchen. The results of the … [Read more]

Memories, Milestones & Cathedrals – The road to our 20th Global Best Practices Conference

Almost 20 years ago we founded People Report™, a venture devoted to serving as a catalyst for companies that wanted to “balance people and profits”. A few brave and innovative chain foodservice executives entered the mostly uncharted waters of collaborating in order to become better competitors. It was a strange and uncomfortable concept then, and for many it still is; … [Read more]

Memories, Milestones & Cathedrals

The road to our 20th Global Best Practices Conference Almost 20 years ago we founded People Report™, a venture devoted to serving as a catalyst for companies that wanted to “balance people and profits”. A few brave and innovative chain foodservice executives entered the mostly uncharted waters of collaborating in order to become better competitors. It was a strange and … [Read more]

[Part 2] Tips from the Top: A Conversation with Economic Expert Joel Naroff

TDn2K’s “State of the Industry” quarterly member webinars feature a special industry guest to share their insights and prediction about the restaurant industry. Today, our Q2 webinar, we were lucky to have economic expert Joel Naroff share his insights. Joel L. Naroff is President and Chief Economist at Naroff Economic Advisors; a strategic economic consulting firm that … [Read more]

Ides of July 2014; Surviving or Thriving?

Hard to believe, but 2014 is officially half over. Whether you are dusting off your New Year’s resolutions or your business plan, it’s time to take one last glance in the rear view mirror and focus on the windshield. Our hot off the press Restaurant Industry Snapshot™ rolls up to year to date results that were officially deemed “lackluster”; positive 0.06% same store … [Read more]

By on July 15, 2014
Posted inbbipr

Tips from the Top: A Conversation with Economic Expert Joel Naroff

TDn2K’s “State of the Industry” quarterly member webinars feature a special industry guest to share their insights and prediction about the restaurant industry. On July 16th our Q2 webinar will be joined by Joel L. Naroff, President and Chief Economist at Naroff Economic Advisors; a strategic economic consulting firm that advises corporations and financial institutions on … [Read more]

Save the Date – Global Best Practices 20th Anniversary Celebration!

Our 20th Anniversary Global Best Practices Celebration will be held January 18 – 20th in Dallas, TX. This event brings together the brightest minds, leading trailblazers and biggest hearts in the restaurant industry. Each year we take the time to spend with industry colleagues and friends while celebrating the past year and honoring elite companies with the Best … [Read more]

Connect Social to Strategy, Not Just Sales

Written by Chelsea Hickey | Marketing Manager at WOMMA during Summer Brand Camp What do you get when human resources, marketing and operations don’t use data? Ads and content that are not relevant to the consumer. Does your brand portray the image customers see when they think about you, or what your exec team wants people to see? Sure, United would like us to … [Read more]

4 Lessons to Learn About Your Hourly Workers

By Lauren Bifulco, Business Development Manager at Snagajob during Summer Brand Camp Economic experts state that at least 70 percent of our economy is based on hourly jobs and the restaurant industry employment is now 13.1 million employees strong and growing every year. Most of the hourly jobs within our industry interact in some way, shape or form with your … [Read more]

Two Decades, Three Continents, Two Weeks: Reflections on the Noble Purpose of Creating Jobs

One of the many gifts of international travel, is the opportunity to reflect on the lives and jobs we take for granted at home; the chance to see the proverbial forest through the trees. Meeting new people, experiencing new cultures and reading international press permits the rare window of perspective that can be so difficult to find when we are locked in our daily … [Read more]

Research Study Reveals Diversity Practices in the Restaurant Industry

People Report, a TDn2K company, has partnered with the Multicultural Foodservice and Hospitality Alliance (MFHA) to publish “The State of the Foodservice Industry: Diversity Report 2014”. This comprehensive study will reveal and reflect on diversity practices in the restaurant industry. The objective of this research is to provide information that will help executives … [Read more]

Super Bowl: Touchdown for Restaurants in Host Cities?

When it comes analyzing the effect of the Super Bowl on the restaurant industry, usually the discussion centers on the boon experienced by those concepts that deliver pizza or where people can go pick up their chicken wings before heading home to watch the big game. But what about the effect on restaurants operating in the event’s host city? “The effect of the Super Bowl … [Read more]

Maximizing 2014: The Top 10 Trends for HR

What does the future hold for HR? Glad you asked. We don’t use on our crystal ball to find the answer, instead we looked at the cold hard stats, trend growth and insights from HR managers. The answer is good news – it’s “opportunity”! There are 10 big trends affecting HR in 2014 – all of which provide the perfect opportunity for business growth if you know how leverage … [Read more]

It’s a New Year… Thank Goodness!

I don’t know about you, but 2013 was a confusing year in our business. We had record gains by public restaurant company stocks during one of the most challenging years of sales and traffic (Black Box Intelligence -.01% & -2.1% respectively). Aren’t we in the fifth year of what is typically an eighteen to thirty six month recovery? And the weather gods are punishing us, as … [Read more]

By on January 14, 2014
Posted inbbipr

Let’s Make Mom Proud on Giving Tuesday

This is the house in Pittsburgh where I grew up; Mom and Dad, one sister, two brothers, multiple stray cats, lots of friends, occasional relatives or kids who needed a place to stay, and one bathroom. It worked. Our home was exactly that, a home. It hummed, probably on the edge of chaos, but it was always filled with love. That’s where Mom came in. She was tough, … [Read more]

The Rush of Giving

When I choose to give, I expect nothing in return except for one thing: the rush of it all. Make no mistake—giving is a choice. And your reasons for giving probably differ from mine and the person sitting next to you. People give out of kind hearts, guilty consciences, gratitude, peer pressure, and they become Secret Santas to avoid being labeled the office pariah … or … [Read more]

Key Takeaways from the 2013 Global Best Practices Conference

As cheesy as it may sound, the Global Best Practices Conference really does act as a revival of sorts for all who attend. It’s a career revival, sparking business insights, new innovations and fresh ideas. The Global BPC accomplishes something that no other conference, to my knowledge, achieves. It strikes a perfect balance between a blueprint for business improvement and … [Read more]

Cheesecake Factory to be Honored with 1st Ever Diamond Catalyst Award

Dallas, Texas (PRWEB) October 16, 2013 The coveted Best Practices Awards given out each fall by People Report and Black Box Intelligence acknowledge best overall performance among members of the People Report Community based on restaurant management retention, hourly employee retention, composite diversity, year over year improvement and community involvement. This … [Read more]

Q3 Restaurant Industry Sales and Traffic Mirror Economic Uncertainty

Dallas, Texas (PRWEB) October 11, 2013 Despite the improvement during September, restaurant same-store sales for the third quarter again fell into negative territory, evidencing the industry is far from sustained, healthy growth. The industry saw a slight improvement in its same-store sales during September; though this small growth in sales will likely be short lived … [Read more]

Consistency: Last Refuge of the Unimaginative?

Oscar Wilde once said that consistency is the last refuge of the unimaginative. I’m pretty sure he never ran a restaurant. I suppose it’s true that consistency is sometimes associated with being conservative or lacking flair. With thousands of messages vying for our attention, we’re usually drawn to whatever is new or trending. It’s tough to make headlines without making … [Read more]

People Report and Black Box Intelligence Announce the Nominees for the 2013 Best Practices Awards

(PRWEB) September 27, 2013 People Report and Black Box Intelligence have announced the finalists for the 2013 Best Practices awards. These awards celebrate extraordinary organizations in the foodservice industry. Winners will be honored November 7th at the 19th annual Global Best Practices conference in Dallas, Texas. The finalists are: BJ’s Restaurant and Brewhouse, … [Read more]

Crucial Workplace and Marketplace Insights for the Kinship Economy to be Delivered by J. Walker Smith of Futures Company at 2013 Global Best Practices Conference

Dallas, Texas (PRWEB) September 16, 2013 This fall the People Report/Black Box Intelligence community will gather for the 19th time to focus on global best practices and the challenges of balancing people, profits and the planet. This exclusive consortium of chain restaurant leadership represents foodservice industry sales of over 35 billion dollars and one million … [Read more]

Brighter Outlook for Restaurant Salaries and Benefits Packages in 2014

This week, People Report launched the sale of its 2013 Corporate Compensation and Benefits Survey (CCBS). Results of this annual survey answer the key questions: Are restaurant employees’ compensation and benefits package competitive? Do restaurants offer hourly restaurant workers as well as corporate employees fair wages? “With so few compensation data sources in our … [Read more]

Brighter Outlook for Restaurant Salaries and Benefits Packages in 2014

Dallas, Tx (PRWEB) August 15, 2013 This week, People Report launched the sale of its 2013 Corporate Compensation and Benefits Survey (CCBS). Results of this annual survey answer the key questions: Are restaurant employees’ compensation and benefits package competitive? Do restaurants offer hourly restaurant workers as well as corporate employees fair wages? “With so … [Read more]

Global Best Practices Conference Tackles the Challenges of People, Profits and Planet

Dallas, TX (PRWEB) July 25, 2013 This fall marks the 19th gathering of members of the People Report and Black Box Intelligence consortiums, an elite group of over 200 foodservice brands that represent 35 billion dollars in sales and over one million employees. Always focused on showcasing best in class performance from inside and outside the industry, this year the … [Read more]

Restaurant Industry Sales Stall in June Slowing Down Sales Growth for Second Quarter

Black Box Intelligence and People Report released the Restaurant Industry Snapshot for June this week, reporting flat sales during the month; a disappointment after three straight months of positive sales. Same-store sales were 0.0 percent in June, a decrease from +0.8 percent in May and +0.4 percent in April. Same-store traffic results declined 2.5 percent, also a … [Read more]

Employment, Turnover and Starting Salaries on the Rise for the Restaurant Industry

Q1 numbers published by Black Box Intelligence and People Report show the restaurant industry experienced continued job growth, rising turnover for both management and hourly employees and an increase in starting salaries for unit level managers. At the end of the first quarter of 2013, the restaurant industry experienced continued job growth, rising turnover for both … [Read more]

Workforce Index

The People Report Workforce Index is a quarterly barometer of labor market pressures designed to help recruitment executives make more strategic decisions. The index compiles data from participating companies, averaging around 50 participants per quarter. It is based on five different employment measures: Employment levels Recruiting difficulty Job … [Read more]

Where in the World is Team TDn2K?

Fast Casual Executive Summit October 9 - 11, 2016 | Dana Point, CA Now in its 11th year, the Fast Casual Executive Summit is a unique opportunity for everyone involved. Much more than “just another trade show,” it’s a chance for restaurant executives to get together in a casual work setting and learn from one another. Interactive sessions delve deep into topics that are … [Read more]

Women’s Foodservice Forum (WFF) Announces New Strategic Alliance with People Report & Black Box Intelligence

Dallas TX February - 2013 - Women's Foodservice Forum (WFF) is pleased to announce a new partnership with People Report & Black Box Intelligence, the leading provider of comprehensive business insights for the foodservice industry. Their work is focused on the intersection of human and financial capital, and helping companies to succeed in the workplace and the … [Read more]

The Good Ones Really Do Die Too Young

We lost Robert Ott, a remarkable leader, father, husband and human being, on December 21, 2012. He went out for his morning walk, was struck by a car, and was killed. The shock and sorrow remain, as does the very long and broad leadership shadow that so many of us were lucky enough to experience while he was with us. Tanya Corners, Bill Story, Robert Ott, Avery Block … [Read more]

Executive Summary

The Executive Summary report is a quarterly analysis highlighting key indicators in the overall economic environment as well as the restaurant industry. This quarterly commentary focuses on how these economic trends are affecting the industry and what that means for restaurant operators. This report is included with People Report membership. Key … [Read more]

Targeted Competitor Report

The Targeted Competitor Report provides customized analysis and reporting for companies looking to benchmark their unit level compensation practices against a targeted set of their direct competitors. The report is available to People Report™ members only. Participants can select six or more competitors in either their segment or in the entire industry to create a custom … [Read more]

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