GBPC Blog Articles

2017 Best Practices Award Nominee Series: Boston Market

This blog is part of a series to highlight the restaurant companies nominated for the Best Practices Awards, presented by TDn2K™. Winners will be announced at the 2017 Global Best Practices Conference on Tuesday, January 31st. Each January, TDn2K™ honors several top-performing restaurant companies with the Best Practices Awards at the annual Global Best Practices … [Read more]

By Grace Kaucic on December 21, 2016
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Not Just an HR Conference: Marketing Summit at Global Best Practices Conference

Local is the new black. The local movement is becoming stronger and more prevalent, even for global brands. The marketers who are able to dissect authentic connections to guests in a local voice will continue to thrive. Think about the successful global brand of Starbucks, striking the balance of a unified message, yet acting very locally. As the restaurant industry … [Read more]

Thanksgiving, Gratitude, #SBrandCamp and #GivingTuesday

Thanksgiving is my favorite holiday of the year. Celebrated during my favorite season, it seems to be the one day that we get almost exactly right. It is a time for family and friends. It is a chance to rest, to reflect and to share hospitality. It is a time for tradition: great food, football, Turkey Trots and finding ways to help those with less. Most of all, it is a … [Read more]

Marketing & Human Resources Summits, New to 2017 Global Best Practices Agenda

2017 is almost here, and it promises to be historically challenging for the foodservice industry. According to Greg Creed, CEO of YUM Brands, and past winner of the Workplace Legacy Award, the “guest experience can’t exceed the employee experience.” The TDn2K™ team couldn’t agree more and is excited to kick off the 2017 Global Best Practices Conference with two opening … [Read more]

By Grace Kaucic on November 16, 2016
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Restaurant Industry Best in Class People Practices to be Recognized at TDn2K’s Executive Event

TDn2K™ (Transforming Data Into Knowledge) has announced the finalists for the 2017 Best Practices Awards, celebrating consistently superior workforce results among members of People Report™, a TDn2K company. Winners will be honored January 30th at the annual Global Best Practices Conference in Dallas, Texas. This coveted honor awards companies for their management … [Read more]

Top 3 Leadership Tips from Award-Winning Restaurants

For the past 21 years, TDn2K™ has hosted the annual Global Best Practices Conference to bring together restaurant industry leaders. During the conference, we share powerhouse research, insights and leadership tips to prepare ourselves for the coming year. Furthermore, we take time to honor superior restaurant leadership and performance. Each year, five restaurant companies … [Read more]

By Grace Kaucic on September 19, 2016
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Cafe Momentum: Come for the Mission, Stay for the Food

What does it take to get recognized on the same level as Bill Clinton, Elvis Presley and Wayne Newton? In a nutshell: passion, service and a commitment to social entrepreneurship. In 2015, Café Momentum Chef and Executive Director Chad Houser was recognized as one of the 10 Most Outstanding Young Americans by the United States Junior Chamber. Here’s his story about … [Read more]

By guest blogger Liz D’Aloia on March 16, 2016
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Career Tips from the Experts

Have you ever wondered how other industry leaders interview and select amazing talent? Do you wonder what it takes to get to the highest levels of your organization? During this year’s Global Best Practices Conference pre-conference Workforce Symposium, Lou Kaucic (CEO & Founder, Coaches Collective International) chaired a panel with Jennifer Hartley (VP of … [Read more]

By guest blogger Liz D'Aloia on March 2, 2016
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What Keeps Restaurant Execs Up at Night?

Insights on Turnover, Employee Engagement and more from Restaurant Industry Leadership Do you wonder what the most pressing issues are on a restaurant executive’s mind? During this year’s Global Best Practices Conference pre-conference workshop, the Workforce Symposium, Lou Kaucic (CEO & Founder, Coaches Collective International) chaired a panel with Jennifer … [Read more]

By guest blogger Liz D'Aloia on March 1, 2016
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Best Practices Awards

Each year, TDn2K™ (Transforming Data into Knowledge) hosts the Global Best Practices Conference, an event designed to bring together the best and brightest restaurant leaders to share insights as well as honor those in the industry who have truly gone above and beyond in creating superior workplaces. During the conference, TDn2K presents several awards to celebrate such … [Read more]

Do You Still Get the Union You Deserve?

“You get the union you deserve.” For decades, labor relations experts and attorneys used these foreboding words to encourage their clients to create positive employee relations and great places to work. Traditionally, companies heeded this warning by offering competitive wages and benefits, making sure the “jerk managers” were identified and removed and conducting … [Read more]

By guest blogger Liz D'Aloia on February 5, 2016
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7 Mission-Critical Issues Foodservice Operators Will Face in 2016 (and What to Do about Them)

The restaurant industry is like an escalator; you can move up or you can move down. But if you’re standing still, you’re walking backwards. Here’s my list of the seven mission-critical issues you should be focusing on now to insure a successful 2016: Rising Wages. The combination of government mandates and union protests have all but guaranteed that this issue will be … [Read more]

By guest blogger Jim Sullivan on February 4, 2016
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Don’t Tax Me, I’m an Independent (Contractor)

During the 2016 Global Best Practices Conference presented by TDn2K™, we spent a lot of time talking about the role of independent contractors in our organizations. In the past, the Department of Labor (DOL) used to rely on the IRS 20-factor test to determine if a worker was an independent contractor or employee. As Winstead, PC partner Tom Reddin explained, the DOL … [Read more]

By guest blogger Liz D'Aloia on February 2, 2016
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Top 10 Best Practices from the Global Best Practices Conference

What is it that makes successful restaurants tick? This January, TDn2K™ hosted the 21st annual Global Best Practices Conference in Dallas, Texas to honor those in the restaurant community who have gone above and beyond in creating superior workplaces. The 2016 finalists included: BJ’s Restaurants, The Cheesecake Factory, Chili’s Grill & Bar, Dave & Buster’s, … [Read more]

By Grace Kaucic on February 1, 2016
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People, Profits, Planet, Purpose – Part 2

Each year at TDn2K™’s Global Best Practices Conference, restaurant leaders gather to discuss the state of the industry, potential challenges and celebrate the brands that have raised the bar through a focus on people, profits and planet. Earlier this week I recapped some powerful themes felt throughout the 21st Global Best Practice Conference, kindness and culture. There … [Read more]

By guest blogger Jill McFarland on January 29, 2016
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People, Profits, Planet, Purpose – Part 1

Each year at TDn2K’s Global Best Practices Conference, restaurant leaders gather to discuss the state of the industry, potential challenges and celebrate the brands that have raised the bar through a focus on people, profits and planet. The 2016 Global BPC had me thinking about topics discussed over the past five or so years. Joni Thomas Doolin, Founder & CEO of … [Read more]

By Jill McFarland on January 27, 2016
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Don’t Be Foolish: Engage Your Employees

If there’s one thing the audience at the 2016 Global Best Practices Conference learned, it’s that employee engagement is absolutely critical yet largely lacking in many workplaces today. On, Tuesday, January 19th, Tom Gardner, the CEO and Co-Founder of the Motley Fool, reminded us that the average Gallup employee engagement score is 30%. Even if you’re lucky enough to … [Read more]

By guest blogger Liz D'Aloia on January 26, 2016
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International Road Warriors at the Global Best Practices Conference

Last week, TDn2K™ (Transforming Data into Knowledge) held the 21st annual Global Best Practices Conference in Dallas, Texas. From January 19th through the 21st, restaurant operators from all over the country gathered to share insights and honor those who have gone above and beyond in creating exceptional businesses. On Sunday, January 19th, TDn2K co-founder and chairman … [Read more]

By Grace Kaucic on January 25, 2016
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Eat’n Park: Best Practices Award Nominee Spotlight Series

Each year, TDn2K™ (Transforming Data into Knowledge) hosts the Global Best Practices Conference, an event designed to bring together the best and brightest restaurant leaders to share insights as well as honor those in the industry who have truly gone above and beyond in creating superior workplaces. These workplaces are honored with the annual Best Practices awards for … [Read more]

By Grace Kaucic on January 11, 2016
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December Employment Report

With the 2016 Global Best Practices Conference only 10 days away, this month’s jobs report sets the stage for all of our conversations about the heating labor market, and implications for operators and consumers. Joel Naroff, TDn2K-retained economist, opines here on the implications. He will be also be presenting on Monday, January 18th, along with our TDn2K team of … [Read more]

By Joel Naroff on January 8, 2016
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Dave and Buster’s: Best Practices Award Nominee Spotlight Series

Each year, TDn2K™ (Transforming Data into Knowledge) hosts the Global Best Practices Conference, an event designed to bring together the best and brightest restaurant leaders to share insights as well as honor those in the industry who have truly gone above and beyond in creating superior workplaces. These workplaces are honored with the annual Best Practices awards for … [Read more]

By Grace Kaucic on January 4, 2016
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Perkins Restaurant & Bakery: Best Practices Award Nominee Spotlight Series

Each year, TDn2K™ (Transforming Data into Knowledge) hosts the Global Best Practices Conference, an event designed to bring together the best and brightest restaurant leaders to share insights as well as honor those in the industry who have truly gone above and beyond in creating superior workplaces. These workplaces are honored with the annual Best Practices awards for … [Read more]

By Grace Kaucic on December 16, 2015
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Superior Restaurant Workplaces to be Recognized at TDn2K’s Global Best Practices Conference

December 2, 2015 — Dallas, Texas: TDn2K™ (Transforming Data Into Knowledge) has announced the finalists for the 2016 Best Practices awards. These awards recognize consistently superior workforce results among members of People Report™, a TDn2K company. Winners will be honored January 19th at the annual Global Best Practices Conference in Dallas, Texas. Awards are given … [Read more]

“A Grateful Heart” on #GivingTuesday

"A Grateful: Daily Blessings for the Evening Meal from Buddha to the Beatles" by M.J. Ryan

Good books are like good friends. We meet them, get to know them and spend time together when we can. We mark special pages like special occasions, and we share what we love about them with others. Then sometimes we drift apart, even forgetting what once we found so appealing. Our memories fade. The footprints on our hearts begin to disappear. Then, one day, we reconnect. … [Read more]

Global Best Practices Conference: 10 Things You’d Regret Missing

The TDn2K team celebrated its 20th Global Best Practices Conference in 2015.

This January, TDn2K™ (Transforming Data into Knowledge) will host the 21st Global Best Practices Conference. This annual gathering of the members of People Report, Black Box Intelligence and now White Box Social Intelligence promises the information, thought leadership and inspiration to kick start 2016. We will once again celebrate and learn from the elite leaders and … [Read more]

By Grace Kaucic on November 12, 2015
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2016 TDn2K Workplace Legacy Award to Honor Buffalo Wild Wings’ CEO Sally Smith; Celebrating Commitment to Balancing People and Profits

October 28, 2015 – Dallas, Texas: With great respect and excitement, TDn2K™ (Transforming Data into Knowledge) will honor Sally Smith, President and CEO of Buffalo Wild Wings with the 2016 Workplace Legacy Award. The award will be presented at the annual Global Best Practices Conference produced by TDn2K (parent company of People Report™, Black Box Intelligence™ and White … [Read more]

Heating Labor Market Requires Best in Class Research and People Practices

It is no longer “if” but “when” staffing crunches will impact service sector operators in significant ways. The nation’s unemployment rate is steadily decreasing, and its effect on restaurant staffing levels is here to stay. Skyrocketing turnover rates along with minimum wage increases, increased regulations, and worker activism are forcing hiring managers into a tight … [Read more]

The Purpose Driven Economy; Marketing Lessons from Camp

You want word of mouth? You want your customers raving about you? You want to go viral? Do things worth talking about. The status quo is easy, the norm is easy, continuing to do things the way they’ve always been done, is easy. But it doesn’t inspire, it doesn’t spark change and it definitely isn’t the right way to market to today’s enlightened & savvy guests. I’ve … [Read more]

Q&A with White Castle’s CPO & VP of Marketing: John Kelley & Kim Bartley

Last week we sat down with industry leaders & TDn2K friends John Kelley, CPO and Kim Bartley VP of Marketing at White Castle, on our quarterly webinar series. Our time together tackled the current landscape, challenges and the new cycle of growth and opportunity being experienced by the industry. We reflected on Q1 results and shared a few expectations for Q2. John & Kim … [Read more]

The Purpose of Life is to Do Good and Be Happy

Marketers can market anything. Marketing a brand that cares about people, profits and planet is the most fun, and rewarding. Do you have clarity of your core business purpose? When you see the purpose, it drives results. We all have different companies, but we all share one thing in common: a founder had a dream, and built something from nothing. The amazing speakers … [Read more]

By guest blogger Chelsea Hickey on February 15, 2015
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Is It Time to Rethink Your Staffing Model

Written by Liz D’Aloia During the recession many companies transitioned to a predominantly part-time staffing model. There are a few key reasons for this. Some companies transferred employees from a full-time to a part-time status because they wanted to reduce costs and avoid losing valuable employee experience. When the Affordable Care Act (Obamacare), part-time … [Read more]

It’s Not Just About Best Practices, It’s About Next Practices

Molly captivated us with a story about Tom Brady, 6th round draft pick for the Patriots. When Brady met the owner of the Patriots, he started to introduce himself, and the owner said “Tom, I know who you are.” So Tom went on to say “I’m the best decision the Patriots have ever made.” People thought he was crazy. When you see the purpose, it drives results. Brady believed … [Read more]

By Chelsea Hickey on February 4, 2015
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4 Economic Forces That Have a Profound Impact on Your Business

Written by Liz D’Aloia During the 2015 Global Best Practices meeting we learned a lot about emerging trends from economist Joel Naroff. Joel’s presented a session entitled “It’s the Economy, and You’re Not Stupid”. As Joel noted, there are major economic forces at work that may have a profound impact on your business. Joel kicked off the session by reminding us … [Read more]

Meet The Press

“Meet the Press” session was held on Tuesday, January 20th at the Best Practices Conference. Our traditional news and views with a twist. Three of our most esteemed industry journalists agreed to sit on the other side of the news desk. Roz Mallet, CEO of PhaseNext Hospitality moderated a trip down memory lane to explore the past, present and future of issues faced by the … [Read more]

Get Ready to Pay in 2015

Written by Liz D’Aloia During the 2015 Global Best Practices we heard about the political and economic trends that are impacting the restaurant industry. Here’s a summary of how these predictions may impact your labor budget. Wages stagnated during the recession and subsequent weak recovery. Economist Joel Narnoff explained that wage pressure on employers is like a … [Read more]

Legacy

At the end of the 20th Anniversary Global Best Practices Conference, this is the word that stayed ringing in my ears. Don’t get me wrong, there were a lot of other ideas, insights and thoughts sparked throughout this experience. But, the concept of “legacy” seemed present throughout the event. The word was used and implied in a lot of ways. Here are the observations that … [Read more]

By Jason Lauritsen on January 30, 2015
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The “Good News, Bad News” For The 2015 Economy

Spoiler alert: I’m a total data geek. I LOVE to analyze and dig into data, learning what drives people and how it all ties together. So it’s no surprise that I was on the edge of my seat when Wally Doolin and Joel Naroff kicked off the 20th Global Best Practices Conference by sharing data and expert analysis on where the restaurant industry has been and where its … [Read more]

“Focus on Labor” – Knowledge, Preparation and Positive Leadership Will Win the Day

Written by Kathleen Taylor-Gadsby For those of us who attended the “Focus on Labor” pre-conference session, moderated by James Fripp, Sr Director Diversity and Inclusion at YUM Brands Inc, the Global Best Practices conference began with sobering data and a clear challenge that our industry must sit up and take notice. Within the context of unemployment at 5.8%, … [Read more]

Restaurant Operational & Workforce Excellence Honored At TDn2K’s 20th Annual Global Best Practices Conference

Dallas, TX — Today, TDn2K, (Transforming Data into Knowledge) parent company of People Report, Black Box Intelligence and White Box Social Intelligence announced the winners of the 2015 Best Practices Awards at the 20th annual Global Best Practice Conference. These awards celebrate best in class restaurant organizations for workplace excellence in their specific segment … [Read more]

By Sarah Atkinson on January 20, 2015
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7 Tips for Positive Employee Relations

Written by Liz D’Aloia At the Global Best Practices Conference, we held a session entitled Focus on Labor. The session was moderated by James Fripp of Yum! Brands. Terry Dunn of Positive Management Leadership, Joe Kefauver of the Parquet Group, Peter Harrison of Snagajob, and Michael VanDervort of CUE Inc gave us excellent insight into the major labor trends that are … [Read more]

It’s Giving Tuesday, Let’s Raise 50K for #NoKidHungry!

Black Friday and Cyber Monday are behind us. In good tradition, they've save the best for last. December 2nd is #GivingTuesday and that means it’s time for the annual No Kid Hungry Give-a-Thon. Please join us, and millions of people around the world, in this day of giving. $1 will connect hungry kids to ten meals. We have two days focused on getting deals. We have one … [Read more]

20th Anniversary Best Practices Awards to Recognize Restaurant Industry Excellence

TDn2K, parent company of People Report, Black Box Intelligence & White Box Social Intelligence have announced the finalists for the 2015 Best Practices awards. These awards celebrate extraordinary workplaces and operations in the foodservice industry. Winners will be honored January 20th at the 20th annual Global Best Practices Conference in Dallas, Texas. The 2015 … [Read more]

TDn2K Presents Elite Diamond Catalyst Award, Honoring Superior Performance In Workplace And Marketplace

In January 2015, TDn2K (Transforming Data into Knowledge) marks the 20th Anniversary of the restaurant industry’s Global Best Practices Conference. This prestigious event brings together restaurant executives from around the globe to tackle the challenges and celebrate the triumphs experienced in the industry’s hyper competitive marketplace. The elite Diamond Catalyst … [Read more]

By Sarah Atkinson on November 20, 2014
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The Employer Market is Already Over; Really

By TDn2K economist, Joel Naroff, President & Chief Economist Naroff Economic Advisors The People Report Workforce Index, published at the end of September indicated that employment pressures are already at a pre-recession high, not reported since late 2007. Yet many employers remain skeptical about any impending shortages, or the need to re-examine … [Read more]

2015 Workplace Legacy Award Goes To…

An important part of every Global Best Practices conference is celebrating the elite companies and leaders who are making a difference in our industry. We honor the ones who get it, who connect people, profits and planet and are leaving their businesses, communities and workplaces better than they found them. The TDn2K Workplace Legacy Award was created and presented … [Read more]

From Blogging to the Boardroom

It’s been six years since the world of work and business, as we knew it came crashing down. September 15th, 2008, Lehman filed bankruptcy and the insanity called the Great Recession began. Before the month was over, budgets were being slashed, travel was being cancelled, the layoffs started, and the newsfeeds from New York and Washington were scary. In retrospect we know … [Read more]

Help Us Celebrate 20 Years of Balancing People & Profits

Visit globalbpc.net

20 years is a big milestone no matter how you measure it. We are humbled by the restaurant leaders and partners who have been part of this journey and supported us along the way. Next January, we will come together to celebrate our industry, its trailblazers and the amazing community that has grown during 20 years of Best Practices Conferences. This celebration simply … [Read more]

Riddle: What can’t you force, can’t let happen by itself, and absolutely need for your brand? Answer: Your employees on social!

Employee brand advocacy. Internal social media. Brand ambassadorship. Workforce Marketing. If you were with us for Summer Brand Camp you heard a lot about these topics. Whatever the current vernacular, the challenge is the same: how do you get employees to say what you want them to say, when you can’t control what they say? (Hint: The experts are laughing that the word … [Read more]

Global Best Practices Conference Chair Announced!

The past 20 years have been an exciting ride for TDn2K and the unmatched consortium and community of our members. In honor of this milestone we are celebrating the champions and thought leaders who made it all possible; unforgettable keynote speakers, award winners, advisors & industry icons including: Joel Naroff, Ph.D, President | Naroff Economic Advisors Edna … [Read more]

Memories, Milestones & Cathedrals – The road to our 20th Global Best Practices Conference

Almost 20 years ago we founded People Report™, a venture devoted to serving as a catalyst for companies that wanted to “balance people and profits”. A few brave and innovative chain foodservice executives entered the mostly uncharted waters of collaborating in order to become better competitors. It was a strange and uncomfortable concept then, and for many it still is; … [Read more]

Memories, Milestones & Cathedrals

The road to our 20th Global Best Practices Conference Almost 20 years ago we founded People Report™, a venture devoted to serving as a catalyst for companies that wanted to “balance people and profits”. A few brave and innovative chain foodservice executives entered the mostly uncharted waters of collaborating in order to become better competitors. It was a strange and … [Read more]

Save the Date – Global Best Practices 20th Anniversary Celebration!

Our 20th Anniversary Global Best Practices Celebration will be held January 18 – 20th in Dallas, TX. This event brings together the brightest minds, leading trailblazers and biggest hearts in the restaurant industry. Each year we take the time to spend with industry colleagues and friends while celebrating the past year and honoring elite companies with the Best … [Read more]

Research Study Reveals Diversity Practices in the Restaurant Industry

People Report, a TDn2K company, has partnered with the Multicultural Foodservice and Hospitality Alliance (MFHA) to publish “The State of the Foodservice Industry: Diversity Report 2014”. This comprehensive study will reveal and reflect on diversity practices in the restaurant industry. The objective of this research is to provide information that will help executives … [Read more]

Let’s Make Mom Proud on Giving Tuesday

This is the house in Pittsburgh where I grew up; Mom and Dad, one sister, two brothers, multiple stray cats, lots of friends, occasional relatives or kids who needed a place to stay, and one bathroom. It worked. Our home was exactly that, a home. It hummed, probably on the edge of chaos, but it was always filled with love. That’s where Mom came in. She was tough, … [Read more]

Key Takeaways from the 2013 Global Best Practices Conference

As cheesy as it may sound, the Global Best Practices Conference really does act as a revival of sorts for all who attend. It’s a career revival, sparking business insights, new innovations and fresh ideas. The Global BPC accomplishes something that no other conference, to my knowledge, achieves. It strikes a perfect balance between a blueprint for business improvement and … [Read more]

Cheesecake Factory to be Honored with 1st Ever Diamond Catalyst Award

Dallas, Texas (PRWEB) October 16, 2013 The coveted Best Practices Awards given out each fall by People Report and Black Box Intelligence acknowledge best overall performance among members of the People Report Community based on restaurant management retention, hourly employee retention, composite diversity, year over year improvement and community involvement. This … [Read more]

Consistency: Last Refuge of the Unimaginative?

Oscar Wilde once said that consistency is the last refuge of the unimaginative. I’m pretty sure he never ran a restaurant. I suppose it’s true that consistency is sometimes associated with being conservative or lacking flair. With thousands of messages vying for our attention, we’re usually drawn to whatever is new or trending. It’s tough to make headlines without making … [Read more]

People Report and Black Box Intelligence Announce the Nominees for the 2013 Best Practices Awards

(PRWEB) September 27, 2013 People Report and Black Box Intelligence have announced the finalists for the 2013 Best Practices awards. These awards celebrate extraordinary organizations in the foodservice industry. Winners will be honored November 7th at the 19th annual Global Best Practices conference in Dallas, Texas. The finalists are: BJ’s Restaurant and Brewhouse, … [Read more]

Crucial Workplace and Marketplace Insights for the Kinship Economy to be Delivered by J. Walker Smith of Futures Company at 2013 Global Best Practices Conference

Dallas, Texas (PRWEB) September 16, 2013 This fall the People Report/Black Box Intelligence community will gather for the 19th time to focus on global best practices and the challenges of balancing people, profits and the planet. This exclusive consortium of chain restaurant leadership represents foodservice industry sales of over 35 billion dollars and one million … [Read more]

Global Best Practices Conference Tackles the Challenges of People, Profits and Planet

Dallas, TX (PRWEB) July 25, 2013 This fall marks the 19th gathering of members of the People Report and Black Box Intelligence consortiums, an elite group of over 200 foodservice brands that represent 35 billion dollars in sales and over one million employees. Always focused on showcasing best in class performance from inside and outside the industry, this year the … [Read more]

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