Global Best Practices 2020 Pre Conference Session

Bringing together restaurant industry finance and insights professionals.

In 2019, Black Box Intelligence will celebrate it’s 10th anniversary. Serving a rapidly growing community of operations, finance, marketing and insight teams and uncovering the relevant insights in those numbers is what gets us up every day; and we know the numbers are just the start. This pre-conference session is designed to provide an intimate and private opportunity to tackle the complex competitive and financial pressures currently felt by the chain restaurant industry.

As only TDn2K can do, we will connect the dots between employees, consumers and financial performance. What do the best companies do that makes a difference? This is an opportunity to spend time with your peers, outside experts and thought leaders. Critical discussions will include the economic forecast, consumer behavior and insights, the impact of technology, investor relations and the critical labor market challenges we face today. As always our focus will be on data that informs, conversations that tackle the tough issues, along with hospitality that delights.

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Who is the consumer and how are they changing? How is your company adapting? How is the economy affecting our day to day operations?



Where do insights belong in the organization? How much does your workforce determine the success, or failure, of the brand? How do HR, finance and insights work together to build culture and drive performance?

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Financial Results

Woven throughout the day will be how all of this contributes to the bottom line. Weighing cost and efficiencies of new and existing efforts and how they support the business.

Our 2019 Summit Agenda

8:30 Am
A Retrospective Look at 2018: TDn2K InsightsMichael Harms sets up the morning with hot off the press details covering how the industry performed in 2018.
Michael Harms
Vice President, Operations
Looking Forward to 2019: Mastercard InsightsMac provides the macroeconomics picture for 2019.
The Sale and Acquisition Playbook Analytics play a big role in preparing for a sale or acquisition. Benefit from Claudia’s experience as a CMO for Cheddar’s and Jamba Juice and Marie’s as a CFO for Jamba Juice as they team up to share what they learned.
Data Overload: Quality vs. QuantityIt's not the amount of data you have, it's about the actionable knowledge you pull from it. Focus on our big three issues of (1) service as an experience, (2) GM retention and engagement and (3) brand consistency.
The Latest in Best-in-Class Performance ManagementThe latest and greatest from TDn2K on updates from 2018 and what's to come in Performance Management in 2019.
Gerret Montgomery
Director, Business Analytics & Operations
3rd Party Delivery: From Operators to ConsumersThis session on 3rd Party Delivery(3PD) features the research of Gallup on the future of food. Senior Gallup Managing Consultant for Retail & Hospitality, Sean Kashanchi, explores consumer behavior that uncovers the demands of customers and the specific drivers of the “how” and “where” they get food.

Contact us to learn more about the FinSights Summit