Guest feedback Performance
What is White Box?
Social intelligence made easy. Uniquely designed for the restaurant industry by TDn2K, we bridge the gap between marketing and operations by comparing social media data to operational performance metrics. Find out what your customers are saying about you and your largest competitors with the ability to integrate with Black Box Intelligence data for competitive benchmarking.
This monthly tracker reveals insights on consumer feedback and guest satisfaction. Each month it highlights the correlations between online reputation and workforce and financial performance along with current trends drawn from data on 61,000 restaurant units and over 200 brands.
Quarterly ROI Reports
Custom for your brand, these quarterly reports deliver an actionable restaurant industry update on social benchmarks based on top quartile sales performance. Walk into presentations, board meetings and team conversations knowing where you stand in the industry. Custom reporting for your brand available.
Brand & Competitor Reports
Available weekly monthly and/or quarterly, this report dives into the performance of 6 key operational attributes: food, beverage, service, ambiance, intent to return and value for your brand; and your biggest competitors. Results available by region DMA or unit and integrates your sales and traffic numbers.*
(*Black Box Intelligence Members Only)
Integrates with sales
& traffic data
Define social media ROI with actual sales data. Correlate your Black Box Intelligence sales and traffic with your brand performance. Black Box Intelligence is the only source of private and public company data for the restaurant industry with metrics covering revenue, expense and consumer data. Integrate social with benchmarked intelligence based on timely operational results and consumer insights.
White Box Social Intelligence tracks consumer feedback data from Google, Yelp, Trip Advisor, Facebook, Instagram and Twitter. Member companies can also integrate additional sources such as a guest feedback survey or website comments for more comprehensive reporting.