financial capital performance
Segment, industry and/or cuisine benchmarks with data collected from 30,000 restaurant units, 170 brands and over $68 billion in sales. Data is shown for 11 regions, 50 states, and 195 DMAs and reported on a weekly basis. These insights answer the key business question: “is it me or the market?”.
human capital performance
Monthly restaurant workforce analytics with compensation, turnover, recruiting and demographic insights. Tracking over 2.5 million million employees, across 11 regions and 189 DMAs, compare your company against any major segment. From your frontline employees to the corporate boardroom, we’ve got you covered.
Guest Satisfaction Performance
White Box Social Intelligence (WBSI) is the first tool made exclusively for restaurants to validate the impact of online guest satisfaction on financial performance. Track your brand sentiment utilizing key attributes (food, service, value, intent to return etc). WBSI also sheds light on the effect of the brand’s people practices on brand reputation.
Remind Yourself to RoarCourage. A feeling that inspires strength in the face of pain. An ability to stand up when it is easier to stand down. A commodity that a cowardly lion sings about before reveling in his newfound belonging. Regardless of the definition, life requires courage, and I believe that the many women and men that attended the Women’s Foodservice Forum Annual Leadership D...[Read More]
Positive Intent to Return Scores Bring Optimism to Restaurant Industry
During February, Orlando had the highest net sentiment for the food and value attributes. Guests in Los Angeles were the most positive about restaurant ambiance and beverages. Meanwhile, Houston achieved the highest scores for intent to return. What do these three markets have in common? From the group of 25 largest DMAs in the country, Orlando, Los Angeles and Houston...[Read More]
A Comprehensive Guide to Restaurant Employee BenefitsEmployee expenses are on the rise. Coupled with the declining sales growth across the restaurant industry, this is something many restaurant operators simply cannot afford. However, there is one thing more costly than employee expenses. People Report™ data reports that the cost of turnover is now over $2,000 for hourly employees and over $15,000 for management employ...[Read More]
Leadership in the Human EconomyWe live in a world of interconnection. We may live a continent away from an event, but we can pass judgment on it over social media instantly. During the 2018 Global Best Practices Conference, LRN Advisory Leader Michael Eichenwald shared how our leaders are constantly challenged to balance the needs of their organization and past practices against emerging social just...[Read More]
Upward Momentum Stalls as Restaurant Sales Slide in FebruaryUpward Momentum Stalls as Restaurant Sales Slide in February Restaurant same-store sales growth saw another disappointing month in February. The last two months have reversed the positive momentum we experienced in the fourth quarter of 2017 and have revived concerns that the industry may not yet be positioned for sustained growth. Same-store sales d...[Read More]
June 27-28, 2018 // The W Hotel // Dallas, Texas
June 28-29, 2018 // The W Hotel, Dallas, Texas
Join us to recognize the companies and leaders who make a positive difference in our industry; setting the example and modeling the best practices that make a global impact.
January 28-30, 2018 // Dallas, Texas