financial capital performance
Segment, industry and/or cuisine benchmarks with data collected from 30,000 restaurant units, 170 brands and over $69 billion in sales. Data is shown for 11 regions, 50 states, and 195 DMAs and reported on a weekly basis. These insights answer the key business question: “is it me or the market?”.
human capital performance
Monthly restaurant workforce analytics with compensation, turnover, recruiting and demographic insights. Tracking over 2.5 million million employees, across 11 regions and 189 DMAs, compare your company against any major segment. From your frontline employees to the corporate boardroom, we’ve got you covered.
Guest Satisfaction Performance
White Box Social Intelligence (WBSI) is the first tool made exclusively for restaurants to validate the impact of online guest satisfaction on financial performance. Track your brand sentiment utilizing key attributes (food, service, value, intent to return etc). WBSI also sheds light on the effect of the brand’s people practices on brand reputation.
Guest Satisfaction Increases With Restaurant Comp Sales
At the individual market level, Los Angeles emerged as the most positive during March based on the net sentiment scores for food and intent to return. Markets in Florida have typically been the most positive in several guest sentiment attributes. However, out of all Florida markets, only Orlando topped the list for one attribute during March. Guests in Orlando were the...[Read More]
Restaurant Industry Posts Second Consecutive Quarter of Positive Sales GrowthRestaurant Industry Posts Second Consecutive Quarter of Positive Sales Growth Restaurant sales rebounded in March, fueling optimism for improved results for the industry. In March, same-store sales growth was 0.8 percent, the second-best month for restaurant industry sales growth over the last two years. The industry has now experienced positive same...[Read More]
How to Build Strong Relationships With Your EmployeesIt’s estimated that US companies spent $7 billion on employee engagement tech solutions in 2017. That doesn’t include money spent on effort, training and other initiatives. Meanwhile, Gallup reports that trust in our institutions is at an all-time low. We know that we build trust person-by-person, and one interaction at a time. How do we reset the button on our relatio...[Read More]
Why Social Data Matters to Your Operations DirectorSocial media may be a marketer’s best friend, but it can also be a secret weapon for your operations team. Social media listening can reveal important strengths and weaknesses of your business - strengths and weaknesses that your whole team can then leverage into enhanced performance and a versatile strategy that your COO will approve of. For restaurants especiall...[Read More]
Remind Yourself to RoarCourage. A feeling that inspires strength in the face of pain. An ability to stand up when it is easier to stand down. A commodity that a cowardly lion sings about before reveling in his newfound belonging. Regardless of the definition, life requires courage, and I believe that the many women and men that attended the Women’s Foodservice Forum Annual Leadership D...[Read More]
June 27-28, 2018 // The W Hotel // Dallas, Texas
June 28-29, 2018 // The W Hotel, Dallas, Texas
Join us to recognize the companies and leaders who make a positive difference in our industry; setting the example and modeling the best practices that make a global impact.
January 28-30, 2018 // Dallas, Texas