financial capital performance
Segment, industry and/or cuisine benchmarks with data collected from 30,000 restaurant units, 170 brands and over $69 billion in sales. Data is shown for 11 regions, 50 states, and 195 DMAs and reported on a weekly basis. These insights answer the key business question: “is it me or the market?”.
human capital performance
Monthly restaurant workforce analytics with compensation, turnover, recruiting and demographic insights. Tracking over 2.5 million million employees, across 11 regions and 189 DMAs, compare your company against any major segment. From your frontline employees to the corporate boardroom, we’ve got you covered.
Guest Satisfaction Performance
White Box Social Intelligence (WBSI) is the first tool made exclusively for restaurants to validate the impact of online guest satisfaction on financial performance. Track your brand sentiment utilizing key attributes (food, service, value, intent to return etc). WBSI also sheds light on the effect of the brand’s people practices on brand reputation.
The Main Course
Informed by insights. Powered by service.
Flat Sales Growth Still Yields Positive Guest Sentiment In MayThe Restuarant Guest Satisfaction Snapshot is a monthly analysis of how guest satisfaction expressed online correlates to operational performance in the restaurant industry.
We’re Stuck In A “1 Percent World.” Here’s What To Do About It.Several months into the year, 2018 has given restaurants some reasons to be optimistic. Recent sales growth is encouraging; however, a closer view of industry performance since last fall suggests that chain restaurants seem to be operating in a “one percent world.”
Restaurants Lose Some Sales Momentum in May, But Marginal Improvements ContinueThe Restaurant Industry Snapshot is a monthly view of the restuarant industry's financial and workforce performance.
Connecting Social Media Mentions to Business ResultsNet Sentiment Score is a new, comprehensive metric from White Box Social Intelligence that analyzes guest satisfaction through both social and survey data.
5 Things Every Hospitality Business Operator Should Consider in the Tax Reform LawThe tax reform bill President Trump signed into law contains many changes that will have a profound impact on both individual and corporate taxes.
June 27-28, 2018 // The W Hotel // Dallas, Texas
June 28-29, 2018 // The W Hotel, Dallas, Texas
Join us to recognize the companies and leaders who make a positive difference in our industry; setting the example and modeling the best practices that make a global impact.
January 27-29, 2019 // Dallas, Texas
Registration opens in September