Online Food Mentions Swing Positive for First Time Since March

Restaurants in Florida, particularly Orlando, have received the most positive guest sentiment in the past. During September, Orlando was the major metropolitan area with the most positive sentiment for food and value. Even if restaurant sales growth was negatively impacted by hurricane Irma during September in this market, it seems restaurants there continued to meet their...[Read More]
By TDn2K on October 18, 2017

Signs of Improvement Emerge for Restaurant Sales Despite Second Worst Quarter In Over Five Years

Signs of Improvement Emerge for Restaurant Sales Despite Second Worst Quarter In Over Five Years At first glance, results suggest 2017 third quarter performance was very disappointing for restaurant sales. Same-store sales declined -2.2 percent, a 1.2 percentage point drop from the second quarter. Restaurant same-store traffic fell -4.1 percent. Furthermore, the third qua...[Read More]
By TDn2K on October 12, 2017

What Restaurant Executives are Saying about #GlobalBPC

Sustainable practices can drive sales performance in your restaurant. Leading from the heart can help your employees stay engaged, productive and loyal to your brand. The foodservice industry as a whole can lead the way in reforming employment practices and adapting to the modern workforce. These were some of the biggest takeaways from TDn2K’s 2017 Global Best Practi...[Read More]
By TDn2K on October 5, 2017

4 Tips for Improving Customer Satisfaction in Your Restaurant

Customer satisfaction can be quite fickle to monitor and manage. With the oversaturation of the restaurant market, there are so many aspects guests look for in a dining experience. Here are some tips to ensure your guests stay satisfied with your brand and keep coming back for more. Serve what you know Food can be a lot like fashion - trends tend to suddenly sweep in ...[Read More]
By TDn2K on October 2, 2017

Your Value Drives Your Sales & Traffic

Houston highlighted the relative importance of value for overall guest satisfaction during August. Even though this market had the least positive net sentiment regarding food and beverage during August, it had the most positive net sentiment among major cities regarding value. It also was the city with the most positive net sentiment based on intent to return, suggesting v...[Read More]
By TDn2K on September 13, 2017

Restaurant Industry’s Strengths, Weaknesses & More [Infographic]

SWOT analyses have been used in marketing departments, sales strategies and beyond for many years. They are a helpful tool in looking at a business model, a campaign, even just a concept from every possible angle. They help address pain points and potential avenues for growth. Sounds like something the restaurant industry needs, right? We thought so too. Take a look...[Read More]
By TDn2K on September 13, 2017

Weather and Pay-Per-View Event Derail Restaurant Sales Recovery

Weather and Pay-Per-View Event Derail Restaurant Sales Recovery August results disappointed again as same-store sales declined 2.0 percent and traffic dropped 3.9 percent, but both measures were 0.7 percentage points better than July’s results. They reflect the difficult environment many chains are facing in today’s rapidly changing market. However, the industry’s u...[Read More]
By TDn2K on September 7, 2017

Revenge of the Cities: Preemption Pushback By Local Governments Could Put Companies In The Crosshairs

More than 500 city officials from around Florida recently gathered in Orlando for a standing-room-only meeting with the goal of punching back at their own state legislature, a body that, of late, has made a habit of pummeling municipal government. Florida is one of more than two dozen states where conservative “red” legislatures have used what are known as preemption l...[Read More]
By Joe Kefauver on September 5, 2017

Customer Service in Restaurants Continues to Improve

Major cities in California and Arizona led the country based on positive restaurant guest satisfaction. Not surprisingly, the same market had the most positive guest sentiment based on restaurant value and intent to return during July. Value is an important driver of restaurant consumer behavior and it seems that restaurants in Los Angeles delivered on value and restaurant...[Read More]
By TDn2K on August 18, 2017

Retail Sales Back on the Rise in July

Key Data Sales: +0.6%; Non-Vehicle: +0.5%/ Imports: +0.1%; Nonfuel: -0.1%; Exports: +0.4%; Nonfarm: +0.3%/ NAHB: 68 (Up 4 points) In a Nutshell “The economy seems to be picking up steam, finally.” What It Means Economists have been saying, thinking and basically hoping that growth would improve during the second half of the year and that might be happening. Reta...[Read More]
By Joel Naroff on August 15, 2017

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In the News

Flat sales growth to start 2017 marks improvement

New tools for employee retention

Many restaurant chains still struggling

Fast-food workers are in short supply

The restaurant recession turned even more damaging in December

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