Global Best Practices Conference

January 28-30, 2018 // Dallas, Texas

2018 Agenda

check back for more details and sessions as we build our agenda

Sunday, January 28
4:00 PM - 7:30 PM

Come down to registration to pick up all your Global Best Practices essentials, reconvene with old friends, meet new friends and get ready for an inspiring few days.

Service and Spirits - Community Service Project4:00 PM - 7:30 PM

No TDn2K event is really complete without a way to give back. This year, our conference community service project hits close to home and will address and aid the devestation felt in south Texas by Hurricane Harvey. Stay tuned for more details. This is really the perfect place to kick off 2018 with old and new industry friends while doing a little good.

Service and Spirits - Opening Cocktail Party
5:30 PM -7:30 PM

Monday, January 29
Continental Breakfast
9:00 AM - 9:30 AM

Start the day with industry friends, coffee and conversation.

Are You Building Relationships or Contracts? Employee Engagement in 20189:30 AM - 11:30 AM

Led by the expert & inspirational Jason Lauritsen, this session will explore the true path to employee engagement. An opportunity for human resource leaders and restaurant operators to share what is working in your brands, and to learn from peers.

Jason Lauritsen
Keynote Speaker &
Employee Engagement Expert
Trifecta Performance Management
9:30 AM - 11:30 AM

Ever wonder what top performing restaurant brands do differently to set themselves apart? In this session, TDn2K will share their passion and knowledge for best in class performance in the marketplace and the workplace and the financial premium for that performance. Utilizing the robust data from years of research in People Report™, Black Box Intelligence™ and White Box Social Intelligence™, TDn2K will present a multidimensional view of performance.

Lunch on Your Own
11:30 AM - 1:30 PM

Grab some friends for a tasty lunch at the hotel or at one of the surrounding restaurants at The Boardwalk (walking distance from hotel) or at The Shops at Legacy (1 mile from hotel). Be back by 1:30 pm for the event opening!

General Session
1:30 PM - 5:30 PM

Conference Opening

Welcome to Global Best Practices 2018, your one stop shop for vision and inspiration for the year. Don't miss the kickoff with Wally Doolin, Chairman and Joni Thomas Doolin, CEO of TDn2K and our industry chairs, Denny Post, CEO and Carin Stutz, COO of Red Robin Gourmet Burgers.

Denny Post
Conference Chair
CEO, Red Robin
Carin Stutz
Conference Chair
EVP & COO, Red Robin
Wally Doolin
Chairman & Founder
Joni Thomas Doolin
Founder & CEO
Plano Mayor Welcomes You to Global Best Practices

Mayor Harry LaRosiliere was elected as the 39th Mayor of the City of Plano in May 2013. One of his key initiatives, the Economic Development Fund, has helped bring almost 17,000 jobs to Plano, TX and land corporate citizens such as Capital One, Pizza Hut, USAA, FedEx, Toyota and many more. Don’t miss this special treat during the opening of BPC!

Harry LaRosiliere
City of Plano

What can leaders do in this time of unprecedented turmoil and the continued erosion of institutional trust? Utilizing his knowledge and experience as an operator, researcher, board member and Army captain, Wally Doolin explores the cry for courageous leadership that really matters.

Wally Doolin
Chairman & Founder
Diamond Catalyst Award

The Diamond Catalyst Award is a tribute to superior operational and workplace results. Eligible companies are members of both People Report™ and Black Box Intelligence™ and are evaluated based on sales and traffic performance as well as employment and people practices. The recipient of this award sets the standard for overall best in class business performance. The Diamond Catalyst was given for the first time in 2013. Previous winners include: The Cheesecake Factory, White Castle, Dave & Buster's and Olive Garden.

Workplace, Marketplace, Your Place. Team TDn2K Live

TDn2K presents the insights you need to be a best in class performer. Sharing the latest data from People Report, Black Box Intelligence and White Box Social Intelligence along with the 2018 economic forecast from Joel Naroff.

Joel Naroff
TDn2K Economist
Naroff Economics
Victor Fernandez
Exec. Director of Insights & Knowledge
The Independents Are Eating Your Lunch; This is Why

Chain restaurants are losing share to a new breed of operators. They are nimble, innovative, embracing sustainability and adopting local practices. What can we learn from their stories?

Kristofor Lofgren
Founder | CEO
Sustainable Restaurant Group
Passion on Purpose: Turning Corporate Culture into Competitive Advantage

As businesses prepare for the next cycle of growth and change, leaders need to understand the needs and expectations of the modern workforce. Companies that maximize human potential and elevate performance will be the winners. To do that today, you need a healthy organization with tuned-in employees, authentic leadership, open communication and trust. Leaders are called to cultivate the kind of workplace where people come first and performance and profit follow.

Ryan Estis
CEO I Keynote Speaker
Ryan Estis & Associates

The traditional end of day toast with your Global Best Practices Community. Sponsored by Fetzer.

Diamond Catalyst Award Celebration & Cocktail Party
5:30 PM - 7:30 PM

Tuesday, January 30
Breakfast Buffet
7:30 AM

General Session
8:30 AM - 5:30 PM

Morning with Joe

The barrage of regulatory and public policy issues facing restaurateurs continue to play out on the national, state and local stages. Just keeping up is hard enough, but the goal is to get ahead and have a voice. Align Public Strategies Managing Director, Joe Kefauver, is one of the best informed, bipartisan and most passionate advocates for the industry. You do not want to miss this update and forecast for 2018.

Sarah Lockyer
SVP Content
Winsight Media
Joe Kefauver
Managing Partner
Align Public Strategy
The Heart of the Workplace Award

The Heart of the Workplace Award is presented to the company that demonstrates significant commitment to and investment in their employees and communities. Winners from previous years include Red Lobster, Panera Bread, Chili’s, Red Robin and Darden Restaurants.

Brand Story: The Red Robin Journey

A candid conversation with two seasoned executives Carin and Denny are two of the most authentic and transparent leaders in the industry who will share the lessons they have learned so far. New in their roles and newly working together, these women are moving the needle on the how and the why of leadership at Red Robin.

Lou Kaucic
Founder & CEO
Coaches Collective Intl.
Denny Post
Conference Chair
CEO, Red Robin
Carin Stutz
Conference Chair
EVP & COO, Red Robin
The Real Frontline of Leadership: Your General Manager

Your General Manager is the CEO of their business, the mayor of the neighborhood and the leader who matters most to your frontline employees. TDn2K research validates that the biggest difference between top and bottom performing brands, is the care and development of their GM's. This panel of award winning GM's will share why they stay, how they win and what makes a difference - to them. Moderated by Tom Gathers.

Tom Gathers
Red Lobster
BP Award Luncheon12:45 - 2:00 PM

The most anticipated gathering of the conference, we'll recognize and celebrate those companies who are leading the industry and achieved best-in-class performance in 2017.

Workplace Legacy Award Presentation

The Workplace Legacy Award recognizes a leader in the restaurant industry who has clearly demonstrated success in balancing superior people practices and best in class operational results. In addition, their employees, organizations and communities have benefited from their leadership. The Workplace Legacy Award has honored incredible industry leaders including Steve Carley, immediate past CEO of Red Robin, Sally Smith, President and CEO of Buffalo Wild Wings, Greg Creed, CEO of Taco Bell and Gene Lee, President and CEO of Darden Restaurants. 2018's recipient will be announced later this year.

The Velocity of Goodness

Speed matters, whether it’s speed in execution, speed in gaining market share, speed in bringing new products to market. But, the most important speed is the velocity of goodness. Rush to be good.

Selim Bassoul
Chairman & CEO
Middleby Corporation
Keynote: Danny Meyer

In 2006 Danny Meyer spoke to this audience about his concept of "Enlightened Hospitality"; that its first application is to serve your employees. Over a decade later, Danny is a legend in the industry for proving in venues as diverse as Union Square Cafe, Gramercy Tavern and the Modern, to Shake Shack and the new Martina, that being a purpose driven and conscious leader makes the difference. Do not miss the chance to learn from one of the most iconic leaders in the business. One of our best examples of "doing well by doing good"; not to mention the great food & service!

Danny Meyer
Union Square Hospitality
Closing Keynote: Roy Spence

Roy Spence
Co-Founder & Chairman
The Purpose Institute
Conference Close

Join us for one last glass of wine to celebrate the last few days.

Cocktail Party
5:30 PM

Wednesday, January 31
Continental Breakfast
8:00 AM

Changers of Commerce9:00 AM - 12:00 PM

Founded in 2009 by a group of like-minded business colleagues and friends, Changers of Commerce is a movement to create awareness about the power of doing well by doing good. Called conscious, creative and connected capitalism, its essence is the intentional focus on elevating the lives of our employees, guests and members of our community through our work. Each year during TDn2K events, we host an extra session for anyone seeking to learn and be inspired by the individuals and brands operating as Changers of Commerce. As a result, we have raised funds for dozens of non-profits, traveled to Ethiopia, Rwanda, Haiti and Honduras; blogged, tweeted, Facebooked and networked. All are welcome. Expect to be inspired.

Sarah Palisi Chapin
Member Board of Directors
The Middleby Corporation & Yummy Spoonfuls
Rev. Rachel Baughman
Senior Pastor
Oak Lawn United Methodist Church
Jamie Griffin
Founder & Principal
Good Workforce
Joni Thomas Doolin
Founder & CEO

Global Best Practices Conference