Author Blog & Press

Did Seattle’s Minimum Wage Increase Help or Hurt Workers? [Infographic]

For the past several years, the nation has been locked in heated debate about raising the minimum wage. Many argue for workers' rights and that the current minimum wage is not sustainable. Others argue that a $15 minimum wage is simply not possible for businesses. Forcing such a measure would result in a widespread loss of jobs and decreased income, thus harming workers … [Read more]

The Ugly Truth of Employee Turnover [Infographic]

Here's a quick quiz: what hurts your employees' performance, your guests' dining experiences and your financial bottom line? If you guessed employee turnover, you've clearly been paying attention. Over the past year, chain restaurants have been weathering some of the highest turnover rates in over 10 years, and operators are starting to panic. Every restaurant executive … [Read more]

Chain Restaurants, It’s Time to Meet Your Competition

For many years, chain restaurants enjoyed an influx of traffic and sales. After the recession, as consumer spending and confidence began recovering, chains were able to satisfy their customers and keep them coming back week after week. Today, however, this is no longer the case. The Black Box Intelligence™ first quarter results made this clear and were the primary … [Read more]

Fortune Favors the Bold

Every marketer knows that no good conference could function today without a proper hashtag. This year, at the Women’s Foodservice Forum Annual Leadership Development Conference, #BeBold was plastered on every available surface and screen. It showed up in Twitter and Instagram feeds. It made its way into every presentation, panel discussion and group activity. Moreover, it … [Read more]

[INFOGRAPHIC] Are You Paying Your Restaurant Managers Enough?

What makes employees want to work for your company? Recent studies have indicated that potential hires pay particular attention to company culture, flexible scheduling and, unsurprisingly, wages and benefits. With so many opportunities available to job seekers today, how can companies ensure their wage and benefits structures are competitive enough to attract top … [Read more]

Corporate Compensation and Benefits Survey

The 2017 Corporate Compensation & Benefits Survey is open for participation! Survey responses are due May 10th, 2017. Contact jennifer.hubert@tdn2k.com to participate. The Corporate Compensation and Benefits Survey is an annual survey and report produced by People Report™ and is designed to answer the question every restaurant company must consider: “Are we rewarding … [Read more]

Restaurants in the Digital Era

It’s a tough time to be a restaurant operator. With an oversaturated market, low unemployment rates and a new White House administration, chain restaurants have little to celebrate (except flat sales growth). Human resources professionals are in the hot seat as turnover rates skyrocket and the labor pool shrinks. However, restaurant marketers are facing an equally tough … [Read more]

Restaurants Winning in the Marketplace Recognized with TDn2K’s Best Practices Awards

TDn2K™ (Transforming Data into Knowledge), parent company of People Report™, Black Box Intelligence™ and White Box Social Intelligence™, announced the winners of the 2017 Best Practices Awards today at the 22nd annual Global Best Practices Conference in Dallas, Texas. The Best Practices Awards are designed to recognize consistently superior performance and results among … [Read more]

2017 Best Practices Award Nominee Series: The Cheesecake Factory

This blog is part of a series to highlight the restaurant companies nominated for the Best Practices Awards, presented by TDn2K™. Winners will be announced at the 2017 Global Best Practices Conference on Tuesday, January 31st. Each January, TDn2K™ honors several top-performing restaurant companies with the Best Practices Awards at the annual Global Best Practices … [Read more]

2017 Best Practices Award Nominee Series: Boston Market

This blog is part of a series to highlight the restaurant companies nominated for the Best Practices Awards, presented by TDn2K™. Winners will be announced at the 2017 Global Best Practices Conference on Tuesday, January 31st. Each January, TDn2K™ honors several top-performing restaurant companies with the Best Practices Awards at the annual Global Best Practices … [Read more]

2017 Best Practices Award Nominee Series: Red Lobster

This blog is part of a series to highlight the restaurant companies nominated for the Best Practices Awards, presented by TDn2K™. Winners will be announced at the 2017 Global Best Practices Conference on Tuesday, January 31st. Ever wondered how certain restaurants rise above the rest? With such a competitive market in the restaurant industry, how do operators drive … [Read more]

Red Robin Executive to be Honored with TDn2K’s Workplace Legacy Award

November 30, 2016 | Dallas Texas - - TDn2K™ announced today that Steve Carley, immediate past CEO of Red Robin, is the recipient of the 2017 Workplace Legacy Award. This prestigious honor will be awarded at the 2017 Global Best Practices Conference to be held in late January in Dallas, Texas. The Workplace Legacy Award, presented for the first time in 2005 to Joe Lee, … [Read more]

Marketing & Human Resources Summits, New to 2017 Global Best Practices Agenda

2017 is almost here, and it promises to be historically challenging for the foodservice industry. According to Greg Creed, CEO of YUM Brands, and past winner of the Workplace Legacy Award, the “guest experience can’t exceed the employee experience.” The TDn2K™ team couldn’t agree more and is excited to kick off the 2017 Global Best Practices Conference with two opening … [Read more]

Holiday Season Brings Staffing Pressures for Restaurants

As the holiday season approaches, staffing pressures for restaurant operators unfortunately remain at record highs. People Report™, a TDn2K™ company, has confirmed this in its latest Workforce Index, a quarterly barometer of market pressures on employment measures. Each quarter, the Workforce Index measures five employment components: employment levels, recruiting … [Read more]

Gaining a Competitive Edge in the Restaurant Industry

What distinguishes top-performing restaurants from their competitors? This week, TDn2K™ hosted a panel at the Nation Restaurant News' Multi-Unit Food Service Operators (MUFSO) conference to discuss restaurant industry insights and help operators gain a competitive advantage. The panel explored data from TDn2K's Restaurant Industry Snapshot for September as well as … [Read more]

Restaurant Industry Limps into Fourth Quarter

As the restaurant industry limps into the fourth and final quarter of 2016, it’s more important than ever for operators to understand what’s coming down the pipeline next. TDn2K™ recently hosted its Q4 Restaurant Industry Update Webinar to address the most pressing issues facing the industry, namely a dismal sales environment and continuously tightening labor market. The … [Read more]

Third Quarter Ends on Negative Note as Sales, Traffic and Job Growth Decline

The downturn for most of the restaurant industry continued during September. Same-store sales were negative for the fourth consecutive month and chain restaurants endured another period of declining guest counts. Even restaurant job growth, which until recently had been posting solid gains, dropped considerably. This insight comes from data reported by TDn2K™ through The … [Read more]

Are You Competitively Rewarding Your Employees?

With today’s tightening labor market, the issue of competitively rewarding employees across your entire organization must be top of mind. People Report™, a TDn2K™ company, helps companies address this challenge with its annual Corporate Compensation and Benefits Survey (CCBS). Each year, People Report collects the most relevant data from leading restaurant brands across … [Read more]

Top 3 Leadership Tips from Award-Winning Restaurants

For the past 21 years, TDn2K™ has hosted the annual Global Best Practices Conference to bring together restaurant industry leaders. During the conference, we share powerhouse research, insights and leadership tips to prepare ourselves for the coming year. Furthermore, we take time to honor superior restaurant leadership and performance. Each year, five restaurant companies … [Read more]

Workforce Index: Good Restaurant Help Remains Hard to Find

The third quarter 2016 overall Workforce Index reported a score of 72.3, a decrease from 75.9 in the second quarter. This represents the ninth consecutive quarter the overall index has posted a reading over 70, signifying the growing pressures of a tightening labor market. This insight comes from the TDn2K™ Workforce Index produced by People Report™. During the … [Read more]

No News is Bad News – Restaurant Industry Slowdown Continues

The TDn2K™ third quarter State of the Restaurant Industry webinar discussed trends from the first half of 2016 and the latest Restaurant Industry Snapshot™. Speakers included: Joel Naroff, TDn2K Economist and President of Naroff Economic Advisors; Victor Fernandez, Executive Director of Insights and Knowledge at TDn2K; and Wally Doolin, Chairman and Co-Founder of … [Read more]

Top 5 Regions with Highest Restaurant Turnover

Last week, People Report™, a TDn2K™ (Transforming Data into Knowledge) company, released its brand new Regional Turnover and Compensation Report. This quarterly report offers an in-depth analysis of turnover and compensation data for People Report members from the national level all the way down to the unit level. With turnover on the rise and varying greatly by … [Read more]

Top 5 Regions with Lowest Restaurant Turnover

This week, People Report™, a TDn2K™ (Transforming Data into Knowledge) company, released its newest report, the Regional Turnover and Compensation Report. This report offers targeted benchmark analysis for both restaurant turnover and compensation from the national level all the way down to the unit level. With turnover levels consistently rising for both management … [Read more]

Regional Turnover and Compensation Report

NOTE: This is not real data.

The Regional Turnover and Compensation Report is the newest addition to the People Report™ offering. With turnover and compensation varying by region, People Report is now providing members with a quarterly report with unmatched detail and granular data analysis. Report Highlights View your company’s turnover for hourly and management employees at the individual … [Read more]

Strategies to Offset Minimum Wage Hikes

TDn2K™ (Transforming Data into Knowledge) recently conducted a poll regarding the minimum wage hikes taking place across the nation. The poll asked restaurant operators to share what strategies their companies are using to combat these wage hikes and subsequent compression issues. Compression issues occur when minimum wage increases for entry-level workers rise to the same … [Read more]

Restaurant Industry Update: How Best-in-Class Companies Combat Challenges

TDn2K™ (Transforming Data into Knowledge) recently hosted its quarterly State of the Restaurant Industry webinar. This session featured guest speakers Margo Manning, Senior Vice President of Human Resources and Dolf Berle, President and COO from Dave and Buster’s. Dave and Buster’s received the Diamond Catalyst Award this past January at the annual Global Best Practices … [Read more]

Championing Leadership in the Restaurant Industry

From left: Monique Dilonga, Patti Nguyen and Grace Kaucic of TDn2K

Since I began my job at TDn2K™ (Transforming Data into Knowledge), I have been inspired everyday by the women in the foodservice industry. From TDn2K’s own CEO, Joni Doolin, to numerous other female executives I have had the fortune to meet and work with, I am surrounded by women who truly embody the spirit of leadership and empowerment. For instance, this year at our … [Read more]

Boomers, Xers, Millennials…Oh, My!

Last month, the Women's Foodservice Forum held its Annual Leadership Development Conference in Dallas, Texas. The purpose of the conference was to engage women in the foodservice industry and teach them how to develop the leadership and communication skills that will bring them success in their careers. The conference included various general sessions as well as break-out … [Read more]

[INFOGRAPHIC] Workforce Challenges in the Restaurant Industry

People Report™, a TDn2K™ company, recently hosted a webinar to discuss the numerous workforce challenges currently facing the restaurant industry. Speakers included: Joni Doolin, CEO and founder of TDn2K; Victor Fernandez, Executive Director of Insights and Knowledge at TDn2K; Michael VanDervort, Executive Director at Cue Inc.; and Jill Van Pelt, SVP and CPO of Denny's … [Read more]

Workforce Index: Mounting Market Pressures Have No End in Sight

People Report™, a TDn2K™ company, recently released its quarterly Workforce Index™, a quarterly barometer of market pressures on employment. The most recent index conveyed a trend that is no longer a secret in the restaurant industry: the labor market is rapidly tightening, and there is no clear end in sight. The Workforce Index for first quarter 2016 registered an … [Read more]

Top 10 Best Practices from the Global Best Practices Conference

What is it that makes successful restaurants tick? This January, TDn2K™ hosted the 21st annual Global Best Practices Conference in Dallas, Texas to honor those in the restaurant community who have gone above and beyond in creating superior workplaces. The 2016 finalists included: BJ’s Restaurants, The Cheesecake Factory, Chili’s Grill & Bar, Dave & Buster’s, … [Read more]

2016 Restaurant Industry Update: What’s Behind and What’s Next

New year, new trends. This week, TDn2K™ hosted its first Restaurant Industry Update webinar of 2016 to take a look in the rearview mirror at the ups and downs of the final quarter of 2015 as well as predict the coming trends for the new year. The webinar featured veteran speakers Victor Fernandez, Executive Director of Insights and Knowledge at TDn2K, and Joel Naroff, … [Read more]

People, Profits, Planet, Purpose – Part 1

Each year at TDn2K’s Global Best Practices Conference, restaurant leaders gather to discuss the state of the industry, potential challenges and celebrate the brands that have raised the bar through a focus on people, profits and planet. The 2016 Global BPC had me thinking about topics discussed over the past five or so years. Joni Thomas Doolin, Founder & CEO of … [Read more]

International Road Warriors at the Global Best Practices Conference

Last week, TDn2K™ (Transforming Data into Knowledge) held the 21st annual Global Best Practices Conference in Dallas, Texas. From January 19th through the 21st, restaurant operators from all over the country gathered to share insights and honor those who have gone above and beyond in creating exceptional businesses. On Sunday, January 19th, TDn2K co-founder and chairman … [Read more]

Panera Bread: Best Practices Award Nominee Spotlight Series

Each year, TDn2K™ (Transforming Data into Knowledge) hosts the Global Best Practices Conference, an event designed to bring together the best and brightest restaurant leaders to share insights as well as honor those in the industry who have truly gone above and beyond in creating superior workplaces. These workplaces are honored with the annual Best Practices awards for … [Read more]

Eat’n Park: Best Practices Award Nominee Spotlight Series

Each year, TDn2K™ (Transforming Data into Knowledge) hosts the Global Best Practices Conference, an event designed to bring together the best and brightest restaurant leaders to share insights as well as honor those in the industry who have truly gone above and beyond in creating superior workplaces. These workplaces are honored with the annual Best Practices awards for … [Read more]

Dave and Buster’s: Best Practices Award Nominee Spotlight Series

Each year, TDn2K™ (Transforming Data into Knowledge) hosts the Global Best Practices Conference, an event designed to bring together the best and brightest restaurant leaders to share insights as well as honor those in the industry who have truly gone above and beyond in creating superior workplaces. These workplaces are honored with the annual Best Practices awards for … [Read more]

[INFOGRAPHIC]: International Symposium at the 2016 Global Best Practices Conference

This year at Global Best Practices Conference: If you belong to the very special club of international road warriors with brands that have or are looking to expanding beyond the U.S., this is a chance to network with colleagues, share best practices and tackle some of the toughest issues facing any international restaurant team. On January 17th, hear from the experts and … [Read more]

Perkins Restaurant & Bakery: Best Practices Award Nominee Spotlight Series

Each year, TDn2K™ (Transforming Data into Knowledge) hosts the Global Best Practices Conference, an event designed to bring together the best and brightest restaurant leaders to share insights as well as honor those in the industry who have truly gone above and beyond in creating superior workplaces. These workplaces are honored with the annual Best Practices awards for … [Read more]

Key Competencies in Management Roles

In case you missed it: Are your managers really ready to lead? Early this week, TDn2K™ (Transforming Data into Knowledge) partnered with Assess Systems to explore this question in a special webinar session focused on management and leadership in the restaurant industry. The webinar featured guest speaker Bill Streitberger, Chief People Officer at American Blue Ribbon … [Read more]

Winning in the Workplace Just Got Tougher

Finally, a monthly employment report that says we are “officially” out of the economic woods. Likewise, the data says that we have officially returned to an employee market. The following recap from TDn2K™-retained economist Joel Naroff, together with just released People Report™ monthly data and the 4th quarter People Report Workforce Index, confirm what recruiters have … [Read more]

“A Grateful Heart” on #GivingTuesday

"A Grateful: Daily Blessings for the Evening Meal from Buddha to the Beatles" by M.J. Ryan

Good books are like good friends. We meet them, get to know them and spend time together when we can. We mark special pages like special occasions, and we share what we love about them with others. Then sometimes we drift apart, even forgetting what once we found so appealing. Our memories fade. The footprints on our hearts begin to disappear. Then, one day, we reconnect. … [Read more]

People Report Q4 Workforce Index Confirms Tight Labor Market

Since 2007, TDn2K’s (Transforming Data into Knowledge) People Report™ has produced the Workforce Index, a barometer of leading employment measures for the coming quarter. Key labor indicators for this most recent index include: — 79 percent of companies reported an increase in hourly recruiting difficulty in Q3, with no companies reporting a decrease — In Q3, … [Read more]

White Box Social Quarterly Report & New Features Now Available!

What can Google tell you about employee turnover? Is Yelp really moving the needle when it comes to same-store restaurant sales growth? What about ambiance? Do low scores on Ambiance predict poor sales performance? White Box Social Intelligence members are finding out! Today we published the second White Box Social Quarterly Report. This Q3 report is a member only … [Read more]

Global Best Practices Conference: 10 Things You’d Regret Missing

The TDn2K team celebrated its 20th Global Best Practices Conference in 2015.

This January, TDn2K™ (Transforming Data into Knowledge) will host the 21st Global Best Practices Conference. This annual gathering of the members of People Report, Black Box Intelligence and now White Box Social Intelligence promises the information, thought leadership and inspiration to kick start 2016. We will once again celebrate and learn from the elite leaders and … [Read more]

Highlights and Hurdles for the End of 2015

In TDn2K’s™ (Transforming Data into Knowledge) quarterly State of the Restaurant Industry series, the team was delighted to welcome back seasoned presenters Joel Naroff, Victor Fernandez and Bob Rycroft. The October presentation and conversations were about market performance and labor trends from the third quarter of the year and a look at what to expect in the fourth … [Read more]

Trifecta Management

Dr. Jac Fitz-enz

By its nature management is a holistic process. That is, we must not manage only one part of an organization. Yet, the growth of industrial enterprises necessitated division of labor. Companies split responsibilities among sales, engineering, finance and labor. As they grew the gaps between each discipline expanded until, in some cases, communication broke down. Then, top … [Read more]

Beyond the Selfies: The Changing Face of Social Media

Photo by Ron Ruggless

Are your customers truly the new marketing department? With rapid changes in social media platforms, it can be difficult to maintain control of your restaurant’s brand online. This past September at the annual MUFSO conference in Dallas, TX, a group of experts from the restaurant industry gathered to share their insights on how to continue driving a restaurant’s success … [Read more]

Heating Labor Market Requires Best in Class Research and People Practices

It is no longer “if” but “when” staffing crunches will impact service sector operators in significant ways. The nation’s unemployment rate is steadily decreasing, and its effect on restaurant staffing levels is here to stay. Skyrocketing turnover rates along with minimum wage increases, increased regulations, and worker activism are forcing hiring managers into a tight … [Read more]

4 Key Takeaways from the 2015 Trends in Hospitality & Development Study

TDn2K (Transforming Data into Knowledge), in partnership with the Council of Hotel and Restaurant Trainers (CHART), recently presented the findings of its annual survey “Trends in Hospitality Training and Development Study”. The study encompassed responses from a total of 57 organizations, of which 84% represented restaurant companies and 16% were hotel and lodging … [Read more]

Reflecting on Income Gains, Turnover Rates and More…

Earlier this July, we had the opportunity to sit down with Joel Naroff and Victor Fernandez from our TDn2K team for our quarterly member webinar series. Joel is the TDn2K economist and President & Founder of Naroff Economic Advisors, a strategic economic consulting firm. Together, we discussed restaurant industry Q2 results [see latest snapshot here], and Joel and Victor … [Read more]

It’s Not Just About Best Practices, It’s About Next Practices

Molly captivated us with a story about Tom Brady, 6th round draft pick for the Patriots. When Brady met the owner of the Patriots, he started to introduce himself, and the owner said “Tom, I know who you are.” So Tom went on to say “I’m the best decision the Patriots have ever made.” People thought he was crazy. When you see the purpose, it drives results. Brady believed … [Read more]

Meet The Press

“Meet the Press” session was held on Tuesday, January 20th at the Best Practices Conference. Our traditional news and views with a twist. Three of our most esteemed industry journalists agreed to sit on the other side of the news desk. Roz Mallet, CEO of PhaseNext Hospitality moderated a trip down memory lane to explore the past, present and future of issues faced by the … [Read more]

Curve Jumping, From Good To Great

Kathleen Wood & Edna Morris returned to the Global Best Practices Stage last month. They captivated the crowd with the heart, whit and advice for the audience. Here’s a peak at what they had to say: Time to Curve Jump Kathleen Wood | Founder of Kathleen Wood Partners Co-Founder of Suzy Swirl @KWoodPartners In 2006, they warned us that a day would come that the … [Read more]

Legacy

At the end of the 20th Anniversary Global Best Practices Conference, this is the word that stayed ringing in my ears. Don’t get me wrong, there were a lot of other ideas, insights and thoughts sparked throughout this experience. But, the concept of “legacy” seemed present throughout the event. The word was used and implied in a lot of ways. Here are the observations that … [Read more]

The “Good News, Bad News” For The 2015 Economy

Spoiler alert: I’m a total data geek. I LOVE to analyze and dig into data, learning what drives people and how it all ties together. So it’s no surprise that I was on the edge of my seat when Wally Doolin and Joel Naroff kicked off the 20th Global Best Practices Conference by sharing data and expert analysis on where the restaurant industry has been and where its … [Read more]

Restaurant Operational & Workforce Excellence Honored At TDn2K’s 20th Annual Global Best Practices Conference

Dallas, TX — Today, TDn2K, (Transforming Data into Knowledge) parent company of People Report, Black Box Intelligence and White Box Social Intelligence announced the winners of the 2015 Best Practices Awards at the 20th annual Global Best Practice Conference. These awards celebrate best in class restaurant organizations for workplace excellence in their specific segment … [Read more]

TDn2K Presents Elite Diamond Catalyst Award, Honoring Superior Performance In Workplace And Marketplace

In January 2015, TDn2K (Transforming Data into Knowledge) marks the 20th Anniversary of the restaurant industry’s Global Best Practices Conference. This prestigious event brings together restaurant executives from around the globe to tackle the challenges and celebrate the triumphs experienced in the industry’s hyper competitive marketplace. The elite Diamond Catalyst … [Read more]

Memories, Milestones & Cathedrals

The road to our 20th Global Best Practices Conference Almost 20 years ago we founded People Report™, a venture devoted to serving as a catalyst for companies that wanted to “balance people and profits”. A few brave and innovative chain foodservice executives entered the mostly uncharted waters of collaborating in order to become better competitors. It was a strange and … [Read more]

Consistency: Last Refuge of the Unimaginative?

Oscar Wilde once said that consistency is the last refuge of the unimaginative. I’m pretty sure he never ran a restaurant. I suppose it’s true that consistency is sometimes associated with being conservative or lacking flair. With thousands of messages vying for our attention, we’re usually drawn to whatever is new or trending. It’s tough to make headlines without making … [Read more]

Workforce Index

The People Report Workforce Index is a quarterly barometer of labor market pressures designed to help recruitment executives make more strategic decisions. The index compiles data from participating companies, averaging around 50 participants per quarter. It is based on five different employment measures: Employment levels Recruiting difficulty Job … [Read more]

Executive Summary

The Executive Summary report is a quarterly analysis highlighting key indicators in the overall economic environment as well as the restaurant industry. This quarterly commentary focuses on how these economic trends are affecting the industry and what that means for restaurant operators. This report is included with People Report membership. Key … [Read more]

Targeted Competitor Report

The Targeted Competitor Report provides customized analysis and reporting for companies looking to benchmark their unit level compensation practices against a targeted set of their direct competitors. The report is available to People Report™ members only. Participants can select six or more competitors in either their segment or in the entire industry to create a custom … [Read more]

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