How It Works
High-performing companies understand that you can't improve what you don't measure. That's where we come in. Our services provide companies with the information and tools needed to analyze and understand their performance relative to their competitors. We are statisticians for the business community and the service industry.
Click a process below to learn the steps of our business:
The first step is for us to work with your IT department to work out a repeatable process for data collection. Over 150 companies trust us with their confidential data and we take every prudent step to insure the security of your information.
We take the security and confidentiality of our members' data seriously. We are SSAE 16 certified and undergo annual reviews by external auditors.
The next step is for our team of experts and analysts to synthesize all the data we have collected and turn it into insightful and actionable business intelligence.
Our area of expertise is synthesizing the masses of data we collect and providing you with a clear and concise snapshot of your business performance in relation to that of your competitors. With 14 years of research and analysis devoted to workforce issues, our company is focused on delivering quick, actionable information.
Finally, we deliver your analytics in a clear and concise manner that is easy to understand. We make every effort to present the data in an intuitive way that makes it easier for you to dive into our interactive dashboards and have the "light bulb" moments of insight into your company's strengths, weakness, opportunities, and threats.
Restaurant & Service Analytics
Have you ever wondered how your sales in California stack up? We know. And what about your turnover rates and how much it's costing you? We know that, too. Labor costs? Guest traffic? And, just out of curiosity, what kind of salary and benefits package do most people in your position receive? Got it!
About Our Company
Human Capital Performance
People Report is the premier provider of human capital intelligence for the service industry. With a complete suite of monthly, quarterly, and annual products, we track staffing levels, demographics, turnover, and provide compensation analysis for our member companies. From your frontline employees to the corporate boardroom, we've got you covered.
- Monthly service-sector workforce analytics
- Over 2.1 million employees tracked
- Compensation, Turnover and Demographic metrics
- Benchmark across 11 regions and over 180 DMAs
- Compare your company against any major segment
Financial Capital Performance
Black Box Intelligence is the only source of private and public company data currently serving the restaurant industry with metrics covering revenue, expense and consumer data. We provide weekly interactive reports with drill-down capability with industry benchmarks based on the latest operational results.
- 24 key revenue metrics reported on a weekly basis
- Data collected from nearly 26,000 restaurant units
- Tracking over 130 brands & 65 billion dollars in sales
- Benchmark across 11 regions, 50 states and 193 DMAs
- Compare your company against segments and/or cuisines
White Box is the restaurant industry’s first location-based social media listening platform to combine traditional engagement and measurement tools with operations, sales and competitive data analysis.
- Track your brand's reputation on the web
- Classify social mentions by food, service, etc.
- Built for restaurants by TDn2K and Social Strategy1
- Compare social media data to ops metrics
- BBI data integration